Unit Secretary

<p><span><strong>Your experience matters </strong></span></p><p><span>The Hospitals of Providence Rehabilitation Hospital East is part of </span><a href="https://lifepointhealth.net/locations" rel="noopener noreferrer" target="_blank"><span><span>Lifepoint Health</span></span></a><span>, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Unit Secretary<strong> </strong>joining our team, you’re embracing a vital mission dedicated to <i>making communities healthier</i></span><span><i><span> </span></i></span><span><i>®</i>. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.</span></p><p> </p><p><span><span><strong>More about our team </strong></span></span></p><p><span>We’re committed to a culture of safety and engagement, making The Hospitals of Providence Rehabilitation Hospital East a place where people want to work. We see our team as a big family -- and it's always growing.</span></p><p> </p><p><span><strong>How you’ll contribute </strong></span></p><p><span><span>A </span></span><span>Unit Secretary<strong> </strong>who excels in this role provides frontline administrative and receptionist support for the nursing unit. Initiates, maintains, and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients, families, physicians, and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and excellent customer experience:</span></p><p> </p><ul><li>Greet and assist visitors promptly; provide directions and answer routine questions.</li><li>Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.</li><li>Initiate and follow up on physicians’ orders as directed by unit procedures.</li><li>Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.</li><li>Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information.</li><li>Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned).</li><li>Demonstrates professional, courteous, and helpful service in all interactions. Protects patient privacy and confidentiality in all communications and record handling. Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.</li><li>Perform other duties as assigned.</li></ul><p> </p><p><span><strong>What we’re looking for</strong></span></p><ul><li><p>Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. </p></li><li><p>Must be able to work in a stressful environment and take appropriate action.</p></li><li><p><span><strong>Education:</strong> High school diploma required; two years of college-level education preferred.</span></p></li><li><p><span><strong>Experience:</strong> Prior hospital experience preferred.</span></p></li><li><p><span><strong>Technical:</strong> Computer experience required; EMR/electronic documentation familiarity desirable.</span></p></li><li><p><span><strong>Communication:</strong> Ability to speak and write concisely; knowledge of medical terminology desirable.</span></p></li><li><p><span><strong>Interpersonal:</strong> Works effectively with all levels of medical personnel, patients, and families; strong customer service; reliability and attention to detail.</span></p></li></ul><p> </p><p><span><strong>Schedule: 5x8 days (6a-3pm), some weekend shifts</strong></span></p><p> </p><p><span><strong>Why join us </strong></span></p><p>People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. </p><p><span>We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:<span> </span></span></p><p> </p><ul><li><p><span><strong>Comprehensive Benefits</strong>: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.</span></p></li><li><p><span><strong>Financial Protection &amp; PTO</strong>: </span>Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.</p></li><li><p><span><strong>Financial &amp; Career Growth</strong>: </span>Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.</p></li><li><p><span><strong>Employee Well-being</strong>: </span>Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).</p