Senior, Software Engineer - Customer Care Technology

Position Summary...

What you'll do...

****This role is not eligible for current or future immigration support and | or sponsorship*****

Join Walmart as Senior, Software Engineer – Full Stack Customer Care Technology in our Global Technology EBS team. Your work could help over 240 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in belonging, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.

Walmart’s Enterprise Business Services (EBS) is a powerhouse of seven exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart.

As a Senior Software Engineer – Full Stack Customer Care Technology, you will take ownership of complex development initiatives that modernize and transform our customer care platform. You will lead the design and implementation of scalable, cloud-native solutions across the front end and back end while mentoring team members and driving best practices.

About the Team

Our customer care team is dedicated to providing exceptional cutting-edge agent tools for customer care business. We've developed a home-grown CRM solution tailored to our needs, giving us the edge in delivering personalized solutions that meet our customers' needs. Additionally, our innovative guided workflows streamline our processes, ensuring a seamless experience for both our agents and customers. Together, these tools enable us to help our agents deliver top-notch customer care that sets us apart from the rest.

What You'll Do

· Lead development of full stack features, from user interfaces to backend services, ensuring scalability, performance, and reliability.

· Translate product requirements into robust technical designs and implementation plans.

· Build advanced and reusable ReactJS components and high-performance web applications using Redux, TypeScript, NodeJS, and related technologies.

· Architect and implement backend services using Java, Spring Boot, and REST APIs, following best practices in distributed systems.

· Collaborate closely with architects, staff engineers, product managers, and QA engineers to ensure technical alignment and successful delivery.

· Drive code quality through code reviews, mentoring, and best practices in unit testing, integration testing, and CI/CD.

· Troubleshoot and resolve complex production issues and guide root cause analysis.

· Help steer platform modernization and migration efforts, ensuring seamless transition from legacy systems to modern architectures.

What You Will Bring

· 5+ years of experience in full stack software development.

· Expertise in ReactJS, Redux, TypeScript, ES6, NodeJS, and front-end performance optimization.

· Strong backend experience with Java, Spring Boot, REST API design, and microservices.

· Experience in building distributed systems with Kafka or other messaging frameworks.

· Cloud experience (preferably Azure) and deep understanding of CI/CD pipelines (Jenkins, GitHub Actions, or similar).

· Solid grounding in data structures, algorithms, and software architecture.

· Proven track record of leading technical initiatives, mentoring engineers, and driving continuous improvement.

Preferred Qualifications

· Experience leading large-scale system modernization or application migration projects.

· Familiarity with CRM platforms or customer support tools.

· Experience with containerization (Docker, Kubernetes) and observability tools.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Wal