Head of HR Operations

The Company You’ll Join

Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.

Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.

Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.

Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO.

For more information about our offices and culture, check out our Carta careers page.

The Problems You'll Solve

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. 

As the Head of HR Operations at Carta, you will lead the HR Operations team while collaborating closely with cross-functional partners to design, streamline, and optimize People Team processes and programs. Your mission will be to create a seamless and impactful employee experience, ensuring that HR systems, processes, and resources are aligned with the company's strategic goals and growth. This role demands a deep expertise in HR best practices, operational excellence, and a collaborative approach to continuously enhance efficiency and support the evolving needs of the business. As the leader of the HR Ops function, you’ll work to: 

• Collaborate with cross-functional teams including HR, Talent Acquisition, Legal, IT, Finance, and senior leadership across business units to bridge the gap between technical and non-technical stakeholders, ensuring alignment and driving effective communication
• Identify and implement scalable, cost-effective solutions to enhance the People Team’s efficiency, focusing on building infrastructure, increasing automation, and leveraging AI responsibly to streamline operations
• Oversee HR operations audit and compliance processes, ensuring adherence to SOX, local labor laws, and internal policies. Maintain a strong control environment and continuous process improvement
• Lead HR analytics and reporting efforts, leveraging data and key metrics to evaluate the effectiveness of HR programs, identify emerging trends, and propose data-driven improvements. Regularly communicate insights and recommendations to the People Leadership Team
• Enhance People Team service delivery by refining processes for timely, accurate, and empathetic responses to employee inquiries via our ticketing system. Use metrics and feedback to drive continuous improvement in service effectiveness
• Manage and conduct audits of HR procedures to ensure compliance with company policies  and regulatory requirements, proactively identifying areas for improvement
• Support global expansion initiatives, ensuring smooth operationalization of local employment regulations and maintaining compliance in new geographies as the company grows
• Lead change management efforts, partnering with cross-functional teams to implement new processes, tools, and technologies. Provide clear communication, training, and ongoing support to ensure successful adoption and to minimize disruption

 

The Team You'll Work With

You’ll be joining Carta’s Human Resources team, which includes Global HRBPs, HR Operations, and Employee Relations. Together, we support the broader People Team’s mission to unlock the potential of Cartans by leading the strategy, planning, and execution of cross-functional initiatives. We’re both big-picture thinkers and detail-oriented doers, committed to building trusted relationships and delivering a meaningful impact for both our people and the company.

The HR Operations function works closely with every team within the People organization, as well as other key internal partners, to design and implement scalable processes, systems, and infrastructure. We also maintain strong relationships with business leaders to ensure alignment and drive organizational success.

About You

You’re an accomplished HR/People Operations leader who thrives in fast-moving, complex environments. You take a practical, systems-focused approach to solving problems, designing solutions that consider both the big picture and the details. You’re skilled at identifying inefficiencies and know when to remove barriers or turn them into opportunities for improvement.

You build strong, trusted relationships acro