Customer Implementation Services Lead

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The Position

Customer Implementation Services Lead

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity:

The Customer Implementation Services Lead will be focused on the definition and creation of implementation services through strategic partnerships to help clients quickly and efficiently implement Roche solutions. The focus of Implementation Services is on enablement of site readiness as an outcome of the Design and Construction phase of implementation. 

As a Customer Implementation Services Lead, you will:

• serve as the go-to expert in Architectural, Engineering, and Construction Management (AEC) for Roche placements across the United States.

• be responsible for driving AEC competency through our processes, tools and organization.

• be actively involved in supporting and shaping RFP responses including where significant construction planning and investments are required.  

• analyze customer installation data to create recommendations for improvement in current operations. 

• evaluate in field delivery of customer implementation support in Architectural, Engineering, and Construction.

• establish a business framework for the creation of Implementation Services.

• partner with our procurement organization to launch prioritized implementation services offerings.

• evaluate Architectural, Engineering, and Construction requirements and provide recommendations for modifications or improvements.

• lead Change Management associated with the launch of implementation services portfolio.

• partner with Training & Development to develop a strategy to upskill delivery functions 

• participate in RFP responses in relation to site preparation and construction. 

• engage with RFP responses and construction planning during the late sales process. 

• lead services partner business relationships & manage vendor partnerships

• partner with legal, regulatory and compliance in development of services strategy

Travel expectation: 10-20%

Who You Are:

• Bachelor’s Degree in Architecture, Engineering, Construction Management, or a related technical field

• 8 years of experience in project management or construction management

Preferred Requirements:

• Previous experience of construction management in the healthcare / diagnostics industry. 

• Experience in on-site assessments and construction coordination.

• Experience with Autodesk Construction Cloud 

• Experience with Roche Diagnostics implementation 

• Familiarity with regulatory requirements and industry standards related to architectural and engineering specifications for medical equipment installations.

• Industry professional certification or licensure in Architecture or Engineering (e.g. PE).

• Strong problem-solving capability, leveraging structure process-driven approach to problem-solving

• Proficient technical, project management, analytical, statistical, and organization skills

• Google Suite and Project Management applications experience

• Excellent oral/written communication, planning, organizing, interpersonal, and leadership skills

• Demonstrated leadership, networking, coaching, and mentoring skills

Relocation benefits are not available for this job posting

The expected salary range for this position based on the primary location of Indiana is $119,600-$222,200.  Actual pay will be determined base