Position:

Global Services Leader - Arrow ECS

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

The Global Services Leader is a senior executive responsible for the strategic leadership, delivery, and growth of the organization's services portfolio. This role drives service excellence, client satisfaction, and profitability across an international partner base, overseeing all aspects of service operations, product development, and go-to-market strategy. The position serves as a key liaison between technology delivery teams, sales, and senior leadership, ensuring that the service o2erings are competitive, scalable, and aligned with Arrow ECS’ broader growth strategy.

What You'll Be Doing:

Strategic Leadership & Vision

• Define and execute the global services strategy aligned with overall business strategy and objectives.

• Develop multi-year roadmaps for service portfolio growth, capability expansion, and geographic reach.

• Identify market trends, emerging technologies, and competitive dynamics to continuously evolve the services offering.

• Partner with senior leadership to report on managed services performance, investments, and strategic initiatives.

Service Delivery & Operations

• Own end-to-end accountability for services delivery quality, SLA compliance, and operational excellence globally.

• Establish and enforce global delivery standards, governance frameworks, and ITIL/ITSM best practices.

• Oversee NOC/SOC operations, service desk functions, infrastructure management, and cloud-managed services.

• Drive continuous service improvement (CSI) programs to enhance efficiency, reduce incidents, and improve CSAT/NPS.

• Implement scalable operating models to support multi-region, 24x7 service delivery

P&L and Financial Management

• Carry full P&L responsibility for the global services business▸ Develop and manage annual budgets, headcount planning, and capital expenditure in alignment with financial targets.

• Partner with the regional businesses to drive revenue growth through upsell, cross-sell, contract renewals, and new logo acquisition.

• Optimize cost structures and resource utilization to meet or exceed margin targets.

• Monitor financial KPIs and present regular performance reports to senior leadership

Client Relationship Management

• Serve as executive sponsor for strategic global customers, fostering long-term partnerships and trust

• Lead executive business reviews (EBRs) with key clients to demonstrate value and align on future roadmaps.

• Act as escalation point for critical service issues, ensuring rapid resolution and effective communication.

• Champion a client-first culture across the managed services organization.

People Leadership & Organizational Development

• Build, lead, and inspire a high-performing global team of service delivery managers, engineers, architects, and support staff.

• Foster a culture of accountability, inclusion, innovation, and professional growth.

• Define organizational structure, workforce planning, and succession planning to support scale.

• Recruit, develop, and retain top talent across multiple geographies and time zones.

• Set clear performance expectations and conduct regular reviews aligned to business outcomes.

Portfolio & Practice Development

• Develop and commercialize services offerings across cloud, security, networking, computing, and application manage