Senior Product Manager - CPaaS Reselling Platform

<p> </p> <p><strong>Vonage Product Management Mission: </strong>We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge, and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game through Communications and Network APIs.</p> <p><strong>Why this role matters</strong></p> <p>As a Senior Product Manager for Communication Platform as a Service (CPaaS) Resell, you will be responsible for building new key components of the Vonage platform, taking it to the next level of working with Communication Service Providers (CSPs). You will be helping to transform the business from purely direct sales to reselling, making our system more flexible and scalable impacting every aspect of the platform.</p> <p><strong>What you'll do:</strong></p> <p><strong>Enhance and expand the Vonage API Platform capabilities to build the CPaaS Resell product</strong></p> <ul> <li>Work closely with product managers across the org on incorporating the needs of the Resell product into the Vonage API platform roadmap. </li> <li>Translate and standardize local requirements coming from CSPs to ensure the CPaaS Resell product and platform evolve for future CSP integrations</li> <li>Support the CSP-specific sales and product teams to promote the resell platform and ensure partner's requirements are being met</li> </ul> <p><strong>Product Life Cycle Management</strong></p> <ul> <li>Analyze potential product solutions, including product structures, pricing scenarios, unique differentiators, and other information to form a vision of the required enhancements to the platform. </li> <li>Build business cases to drive the addition of new features to the CPaaS Resell product.</li> <li>Collect and drive requirements for cross-platform changes as well as CSP-facing features and tools</li> <li>Work with various internal teams, including development engineering, operations, pricing, marketing, and feature team PMs to create broad solutions across products</li> <li>Spearhead critical cross-functional initiatives for product development, moving between ongoing lifecycle management and various launches.</li> <li>Drive short and long-term roadmap alignments across multiple products and teams by creating a cohesive vision for the platform and standardization of the product and through the management of a continuous requirement refinement process.</li> <li>Develop or contribute to the creation of significant product collateral – FAQ documentation, white papers, and customer success stories as well as material for the support of the product and new process descriptions.</li> <li>Provide an amazing developer experience by writing intuitive documentation, tutorials, and sample applications.</li> </ul> <p><strong>Go-to-Market &amp; Revenue Generation</strong></p> <ul> <li>Collaborate with Marketing, Sales and Business Operations to develop and drive resell-specific go-to-market strategies.</li> <li>Define partnering strategy with resellers, system integrators, and complementary technology suppliers.</li> <li>Determine the most effective packaging, pricing, and positioning for products; work with product marketing to develop product messaging.</li> </ul> <p><strong>What you'll bring</strong></p> <ul> <li>Domain expertise in SaaS platforms</li> <li>Domain experience in Communications APIs</li> <li>Solid working knowledge of the technical and process characteristics and advantages of Vonage products and services.</li> <li>Advanced proficiency with product design, development, and application technical elements.</li> <li>Demonstrated experience in delivering and executing a product vision in high-stakes projects and with multiple conflicting priorities.</li> <li>Understanding of the competitive and upcoming technology landscape.</li> <li>Ability to:</li> <ul> <li>Develop solutions to complex technical, process, and end-user application issues.</li> <li>Work across all phases of the software development lifecycle. </li> <li>Articulate investment requirements to make features or products successful in the market.</li> <li>Lead presentations and conversations with clients.</li> <li>Gather client requirements and identify underlying business problems.</li> </ul> </ul> <p><strong>What is required</strong></p> <ul> <li>Bachelor’s Degree in Engineering, Computer Science or a related field. </li> <li>5+ years’ experience in product management in a high-technology setting.</li> <li>B2B experience</li> </ul> <p><strong>Preferred</strong> </p> <p><strong>Product resell experience</strong></p> <ul> <li>Proficiency in using Jira, Jira Align, and SAFe working methods</li> </ul> <p> </p> <p><strong>What’s in it for you</strong></p> <ul> <li>A highly visible role on a flagship product whose