Referral Coordinator

Description

Responsible for all duties in the office, scheduling of patient appointments for procedures, follow-up office visits and ancillary services. Responsible for obtaining accurate documentation of patient information, management of physician schedules, coordination of referrals from Primary Care physicians and other specialists.

Requirements

• Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
• Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference
• Collects and records accurate patient information according to the Documentation Requirements
• Ensures all applicable ancillary services are scheduled
• Mails/Emails information packets to patients who are new to the practice
• Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers
• Greets onsite patients in a prompt, pleasant, and helpful manner
• Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
• Meets or exceeds quality and productivity standards as set by the Office Manager
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Acts a liason between the office and referring physician practices and hospitals
• Participates in staff meetings as directed by the Office Manager
• Participates in marketing activities as directed by the Office Manager
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager
• Travels to office locations within the Atlanta Metro area to provide coverage in various front office functions as directed by the Office Manager and/or Operations Manager

Required Education, Skills & Experience

• High School Diploma or GED required
• Certified Medical Assistant preferred
• Two years of primary care clinic experience
• Bilingual preferred, but not required.
• Must be able to operate healthcare system and multiple Microsoft Office applications.

Physical & Mental Requirements:

• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
• Ability to travel to multiple locations to support business needs as required