Product Specialist Associate Priority Health

This position and team follow a hybrid work structure with flexibility to work remotely or from the office, as needed, based on demands of specific tasks, meetings, or personal work preferences. It includes expectations to be on-site in Grand Rapids, MI for important in-person meetings, training, and collaboration.

Job Summary

Responsible for the strategy and management of a portfolio of health plan products and processes for the Commercial Group line of business within the Employer Solutions division of Priority Health. Supports business growth and retention by partnering with peers, manager, and cross-functional departments to proactively identify product and market opportunities. Monitors, maintains, and is the subject matter expert for a portfolio of large group standard business solutions – including lifecycle management, product performance, enhancements, analysis, and planning. Provides effective status reporting, issue escalation and resolution, risk mitigation, and decision making for assigned portfolio. Coordinates, leads, and provides support for important product-related initiatives and process improvements across internal stakeholders and departments – including sales quoting tool updates (SmartQuote/PriorityQuote), annual large and small group filings, cross-functional product training, and legal and marketing document updates and auditing. This position works closely with areas throughout the company, including the rest of the Product Management team, Product Delivery, Market Solutions, Legal, Actuary, Underwriting, Sales, Operations, and Marketing. The ideal candidate is comfortable working both independently and collaboratively, managing multiple tasks/projects, has a growth mindset, is analytical and detail oriented, and embraces the role of subject matter expert for their products and processes.

Essential Functions

• Understand and monitor all aspects of assigned product portfolio performance, including profitability, membership, utilization and operational impact.
• Drive ongoing maintenance of and operational support for the portfolio; identify and resolve problems in a timely manner and develop alternative solutions; effectively and efficiently apply business acumen and judgement to drive results and decisions.
• Develop and drive short- and long-term portfolio vision and strategy.
• Act as a subject matter expert for assigned product portfolio, benefit designs and key processes to be a resource for the organization; support the sales team through consulting and guidance on product features and positioning; respond timely and thoroughly to product related questions; collaborate with marketing team on member, agent, and employer collateral development and updates.
• Support and help facilitate large and small commercial group filing processes, including coordination of benefit design and product menu updates, completion of required templates, and collaboration on legal document edits and audits.
• Effectively plan, coordinate, and lead group discussions with key stakeholders and business partners to solicit feedback, drive decisions, and implement updates and improvements pertaining to assigned product portfolio and processes.
• Develop product roadmaps and project plans, striving to expand and grow the assigned product portfolio; prioritize within the portfolio of projects; work on multiple projects concurrently with high degrees of ambiguity, leveraging internal and external resources to complete projects on time.
• Present and provide training to varied departments and all levels of the organization.
• Collaborate with product management team on ad-hoc projects as required.
• Seek opportunities to expand knowledge beyond assigned portfolio, learn from more experienced product specialists, and invest in professional development.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Qualifications

Required

• Bachelor's Degree
• 1 year of relevant experience working in health care, business, product management or product development

Preferred

• Bachelor’s Degree in Health Care or Business Administration
• Experience working with health insurance products
• Experience and familiarity with product management