Technical Sales Quoting Coordinator

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

As a Technical Quote Coordinator, you will be responsible for supporting our Sales team as they work with existing and potential customers across an array of industries. Technical Quote Coordinator will help organize and enter custom quote requests for the Sales team to deliver. 

Responsibilities: 

• Data Entry 
• Retrieve Quote Request information from both Automated and Manual channels
• Organize information for engineering review
• RFQ document
• CAD file review (functional)
• DWG file review
• Engage with Sales person for document clarification and correction
• Complete online and offline templates with available information
• Produce DRAFT quotes per approved methodology
• Present / Submit DRAFT quotes to Quote Engineers
• Maintain quote databases in a real time basis
• Review and set-up custom quotes using Xometry’s platform 
• Review 3D models and 2D drawings for the purpose of quoting and design-for-manufacturing feedback 
• High-volume data entry, transfer, and management Performs all work in compliance with Xometry's quality and safety systems, policies and procedures.

Customer Support Responsibilities: 

• Review ZenDesk and Emails for service requests
• Answer requests whenever possible
• Direct requests to subject matter experts as required

This job is for you, if you have:  

• Associate degree or higher or equivalent experience
• Preferably in a technology field
• Technical aptitude to pick up general technical aspects of various technologies
• Knowledge of geometric dimensioning and tolerancing is a plus 
• Customer service oriented
• Demonstrated attention to detail  
• Previous experience with high-volume data entry and management 
• High energy and comfortable interfacing with coworkers
• Communicates effectively in a polite and enthusiastic manner

• Serve as a strategic leader on our product management team, with responsibility for our ML & Data Science capabilities 
• Build collaborative relationships with key stakeholders; set priorities aligned to business goals; communicate product roadmaps, and gain buy-in from executive leadership
• Incorporate customer feedback and product analytics to iterate to success
• Practice outcome-oriented/KPI-driven product management: Define product metrics that lead to business goals and report on the outcomes of your efforts 
• Lead complex, cross-team projects to deliver on your product strategy, with a singular focus on driving business results

Requirements:

• 7+ years of experience in Product Management managing multiple competing priorities and engaging technical & non-technical stakeholders
• Exceptional communication and stakeholder management skills
• Analytical, quant-oriented mindset, fluency with data, and experience using data and metrics to test theories, confirm assumptions and measure success
• Strong understanding of price sensitivity, customer segmentation, and similar concepts
• Experience building roadmaps, managing product backlogs, and working closely with software development teams on technical products and platforms
• Comfort with ambiguity and working in a fast-paced environment with shifting priorities
• Experience with platform-level AB tests (ie, beyond UI elements)
• Mission-driven, positive attitude, and ability to motivate others
• Must be a US citizen, green card holder, or a legal permanent resident of the United States

What's in it for you?

• Competitive salary
• Stock options
• Medical, dental and vision insurance
• Life insurance
• 401(k) with match
• Flexible time off + 13 Holidays
• Paid volunteer time
• Commuter and parking benefits
• Maternity & Paternity leave
• Dog friendly office spaces
• Free coffee
• And more!

If this job isn’t for you but you have a friend who may be a perfect fit - share this job with them!

Here at Xometry we believe in diversity, equity, inclusion and belonging. We are committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace