Senior Director, Site Merchandising - General Merchandising

Position Summary...

What you'll do...

This job will be located in Bentonville, Arkansas. Please only apply if you are open to relocation or live in the area. 

Want to help lead the way in redefining how customers shop online and work for “A People-Led, Tech-Powered Omnichannel Retailer”?

The Senior Director, Site Merchandising, is a critical leader in shaping the digital customer site experience, overseeing everything from holistic site strategy to visual merchandising and content strategy to functionality and campaign planning and execution. They’ll drive impact, improvement, and innovation to create a truly frictionless and engaging digital shopping experience.

We have open roles in the following categories:

1) Home

2) Entertainment, Toys & Seasonal

You would be a great fit for this role if you enjoy balancing real-time execution with long-term solutioning, have a proven track record of breaking new ground by asking “What if?” and building new approaches, and driving results through a blend of creative thinking, problem solving and rolling up your sleeves. You will also have experience leading large, layered teams, driving synergy, and providing leadership, development, and support.

You’ll sweep us off our feet if:

• You understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for our customers.
• You’re a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced functionality to make the shopping experience easy and convenient.
• You use data and insights to make informed and impactful decisions and you have the acumen to translate complex data into actions and improvements.
• You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement.
• You’re a leader who can build trust quickly and can lead by influence, creating impact through partnership as well as ownership.
• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.

You’ll make an impact by:

• Creating an exemplary site experience – You’ll drive the holistic site strategy for your business areas, using customer insights to tell a cohesive story and create a seamless customer experience, overseeing visual site merchandising and content strategy, site functionality including navigation, hierarchy, search and browse, etc., new product on-boarding, and more.
• Telling a story through our site – You’ll identify key trend forecasts, define the department’s story-telling roadmap, and use key functionalities like taxonomy and search to enhance the customer journey on our site, telling a cohesive story to win customers’ hearts and minds.
• Being a change champion – You’ll drive digital transformation through continuous improvement, adoptions of new technology and digital disruption. You’ll also demonstrate curiosity with a growth mindset, fostering an environment that supports learning, innovation, and intelligent risk-taking; and you’ll exhibit resilience in the face of setbacks.
• Monitoring site health and performance through analytics and key metrics – You’ll oversee the development of site metrics and dashboards to monitor site health, providing strate