Associate Director, Programs and Operations - South Region

We exist so families can get better together. Each night, we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses® and four Ronald McDonald Family Rooms®. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald Care Mobile® program, providing medical care to children in underserved areas. RMHC-CNI is an independent not-for-profit 501(c)(3) organization.

The Associate Director, Programs and Operations manages an extensive operations team within the Region, acting as a dynamic organizational leader of a competent and compassionate team who puts families first, while being responsible and accountable for the business goals of the Ronald McDonald House Programs assigned to them. This leader engages staff and volunteers in setting and pursuing best practices, driving continuous improvement, and developing and implementing innovative programs that will benefit all our programs.

Schedule: Sunday – Thursday or Tuesday – Saturday (negotiable); 10am-6pm with ability to work irregular hours, shifts, weekends, holidays as needed to support 24/7 operations as well as participation in a chapter wide on call rotation.

Location: South Region. Travel to RMH near UChicago Medicine Comer Children’s Hospital, RMFR in UChicago Medicine Comer Children’s Hospital and RMH near Advocate Children’s Hospital, Oak Lawn required.

Position Overview:

We are seeking an experienced and dynamic Associate Director, Programs and Operations to lead and manage our impactful programs. This role is pivotal in ensuring the smooth operation of our 24/7 services and aligning our programs with our mission and strategic goals.

Key Responsibilities:

• Program Management: Oversee the planning, implementation, and evaluation of programs to ensure they meet the organization's goals and family needs.
• Leadership: Supervise, mentor, and develop a dedicated team, fostering a collaborative and supportive environment.
• Operational Oversight: Ensure efficient operation of services, including crisis intervention, family-centered care, and daily operations management.
• Strategic Planning: Contribute to the development and execution of strategic initiatives to drive organizational impact.
• Stakeholder Engagement: Build and maintain positive relationships with internal and external stakeholders.

Qualifications:

• Education: Bachelor’s degree in social work, psychology, non-profit management, or a related field.
• Experience: Minimum of 3 years in program or operations management, with significant leadership and supervisory experience in a non-profit setting.
• Skills: Strong organizational, analytical, and communication skills. Proficiency in Microsoft Office Suite.
• Availability: Ability to manage and respond to the demands of a 24/7 operation.

Why Join Us?

• Impact: Make a difference in the community by leading programs that provide crucial support and services.
• Growth: Opportunities for professional development and career advancement.
• Culture: Be part of a supportive, mission-driven team dedicated to making a positive impact.

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