Director, Talent Operations

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to lead and innovate in the dynamic world of Talent Operations? As the Director of Talent Operations, you will be at the forefront of driving excellence and strategic alignment across Talent, Learning, and other HR Centers of Excellence. This pivotal role will see you collaborating with cross-functional teams, including Talent & Learning, People & Workforce Analytics, HR Technology, CIO, Procurement, and Employee & Labor Relations (ER-LR).

Key Responsibilities:

• Lead and Innovate: Spearhead the design and enterprise-wide implementation of cutting-edge digital credentials and assessment solutions.

• Drive Excellence: Establish governance, metrics, and reporting frameworks to ensure alignment with Talent & Learning strategies and priorities.

• Manage and Optimize: Oversee policies and operational processes that support scalable and compliant talent practices.

• Showcase Excellence: Lead external award submissions to highlight Talent & Learning achievements.

• Vendor Engagement: Ensure effective vendor engagement and performance for certification and credentialing programs.

• Strategic Execution: Enable the successful execution of Kyndryl’s global learning and talent strategy through operational rigor, data-driven insights, and stakeholder alignment.

Essential Skills, Duties & Responsibilities:

• Cross-Functional Alignment: Drive alignment by collaborating with stakeholders across Talent, Learning, and other HR CoEs to advance strategic priorities.

• Consistent Messaging: Work with HR teams and corporate communications to ensure consistent messaging across key forums such as HRLT, HR Accelerate, eMpower, and eXpower.

• Readiness for Reviews: Ensure end-to-end readiness for Talent & Learning Functional Business Reviews, including planning, structuring agendas, preparing materials, and tracking actions.

• Leadership Engagements: Organize and facilitate key leadership engagements, including monthly Extended LT meetings and quarterly Talent & Learning All Hands sessions.

• Timely Resolution: Oversee and drive the timely resolution of action items from Functional Business Reviews, Management letters, and leadership forums.

• Metrics and Measurement: Lead the Metrics and Measurement team to deliver analytics, business-aligned reporting, and operational excellence.

• Policy Management: Maintain an up-to-date compendium of Talent & Learning processes and policies, ensuring accuracy and alignment with organizational standards.

• Award Submissions: Develop an annual roadmap for external award submissions, collaborating with Learning and Talent Leaders to ensure high-quality submissions.

• Assessment Framework: Lead the strategy, governance, and execution of enterprise-wide assessment practices, championing data-driven and ethical solutions.

• Digital Credentials: Oversee the publication and maintenance of internal digital credentials and manage external certifications with vendors and HR Tech teams.

• Content Management: Ensure the maintenance and updates of articles on internal platforms like MyKyndryl.

Join us in shaping the future of Talent Operations at Kyndryl, where your expertise will drive innovation, excellence, and strategic success.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to growing your career, from Junior Administrator to Architect.  We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.  One of the benefits of Kyndryl is