Director, Client Solutions

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Director, Client Solutions will lead a team focused on managing a strategic book of business with a focus on driving growth within our payments business unit by achieving annual revenue targets, ensuring client retention, fostering growth with additional payments products and services, and ensure Zelis is always exceeding client expectations while driving a superior OneZelis customer experience. The Director will develop and nurture critical internal and external relationships to sustain and build upon Zelis’ value proposition and work collaboratively across the enterprise to achieve their clients goals and objectives. The Director will drive efforts to promote OneZelis, OneTeam inclusive of cross-training and product education within the team.

·       In partnership with VP Payments CSC, ensures robust strategies and client plans are developed and captured in SalesForce for all clients within their book of business

·       Management of revenue for assigned clients inclusive of:

·       Establish regular cadence for review of budgets, forecasts and product utilization for assigned book of business

·       Ensures that team goals of revenue & retention are achieved or surpassed

·       Establish risk identification and mitigation strategies for volume decreases, service gaps, changes in client relationships and key advocates. Escalates to key leadership partners, develops initial risk mitigation strategy and ensures execution of agreed upon risk mitigation strategies.

·       Enables team to drive revenue growth through existing product optimization; ensures that team understands and can effectively communicate Zelis’ key differentiators, product strategy, product features and functionality with applicability to client

·       Coordinates impact analysis intake and delivery for existing solutions yielding opportunity to engage with clients to demonstrate additional value for new and/or expanded product utilization

·       Manages client fee requests/or considerations for existing products; collaborates within the business to provide OneZelis opportunities and solutions while understanding the impact of dependencies across the business

·       Ensured that team is abreast of the regulatory environment and its impact to Zelis clients. Proactively engages strategies to achieve value from the Zelis platform in relation to the regulatory environment

·       Ensures team metrics are achieved for measurement of high quality service delivery and client satisfaction; measurements will include NPS scores, timely escalation and resolution of issues as well as other internal measures such as:

·       Client Relationship Building – maximizing breadth and depth of relationships; Works closely with clients to intimately understand their business strategies, needs and challenges.

·       Serves as intake point for Client Audits & Compliance items to ensure seamless and timely responses

·       Client Reporting – delivery according to agreed upon intervals with the ability to provide performance synopsis as well as business insights demonstrating the Zelis value proposition

·       Serves