Information Technology Support Specialist

Description

Coca-Cola, with its many brands, has been recognized and enjoyed by people around the world for over a century. Founded in 1956, Coca-Cola Bottling Company High Country is a family owned, regional Bottler serving portions of Colorado, Minnesota, Montana, North Dakota, South Dakota, Utah, and Wyoming.

Every day we honor our core values of Honesty, Integrity, Trust, and Respect through encouraging our team members to develop, grow and serve. Together we become more effective and productive… in life and work.

Refresh your career and join us in refreshing the world!

Apply Today!

• Hourly pay for the Information Technology Support Specialist role is $26.44 per hour.
• Robust benefits package including 100% paid employee health, dental and vision options!
• 100% Employer Paid Life Insurance for Employees
• 401K With Employer Match
• Product Discounts
• Much more!

What will you do as an IT Support Specialist?

As part of the Business Support Services Team, the IT Support Specialist is responsible for maintaining and optimizing end-user workstations, network performance, and company-supported applications across a primarily Microsoft Windows-based local area network (LAN). This role involves troubleshooting technical issues, supporting production equipment, and ensuring secure and efficient IT operations. Additionally, this position will require 20–30% travel to other company locations for on-site support, system installations, and training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based LAN.
• Install, configure, and maintain personal computers, networking equipment, production IT systems, and peripheral devices.
• Investigate and resolve user issues with hardware, software, networking, and production-related IT systems.
• Implement security measures, manage firewall configurations, and ensure data integrity.
• Support and troubleshoot IT systems related to manufacturing equipment, including system integrations and connectivity.
• Manage Active Directory, Microsoft 365, and provide troubleshooting for VoIP phone systems to ensure secure and efficient IT operations.
• Provide training and technical guidance to staff for optimized use of IT resources.
• Maintain hardware/software inventories, licensing records, and system documentation.
• Assist other departments as needed, ensuring seamless IT operations across all company locations.

JOB KNOWLEDGE, SKILLS AND ABILITIES

• Reasoning – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, including ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Analytical – Ability to synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design workflows and procedures.
• Project Management – Ability to develop project plans, coordinate projects, communicate changes and progress and complete projects on time and budget.
• Adaptability – Ability to adapt to change in the workplace.
• Business Acumen – Ability to grasp and understand business concepts and issues.
• Communication – Ability to effectively, clearly and concisely communicate verbally and in writing.
• Confidentiality – Maintain highest level of confidentiality at all times.
• Decision Making – Display willingness to make critical decisions while following company practices and ability to work independently.
• Enthusiasm – Ability to bring energy to the day-to-day as well as long-term tasks and plans.
• Judgment – Display willingness to make timely decisions and exhibit sound and accurate judgment.
• Planning & Organizing – Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
• Reliability – Demonstrate regular attendance and availability to staff and management.
• Quality Management – Demonstrate commitment to improve and promote quality in all operating areas.
• Safety & Security – Promote and personally observe safety and security procedures and use equipment and materials properly.
• Honesty, Integrity, Trust & Respect – Must be seen as truthful and credible and exhibit respectful behavior in all actions representing the company.

Requirements

EDUCATION AND EXPERIENCE

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