Customer Care
Diamonds DirectAbout the role
Job DetailsLevel: ExperiencedJob Location: BHM - Birmingham, AL 35243Position Type: Full TimeWe are looking for a Jewelry Repair Liaison to join our team!
Why This Position Is Important To Us
It serves as the liaison from the customer to the bench jeweler and ensures customer satisfaction
Our experience sets us apart from competitors
Everyone on our team must be a rhino!
Responsibilities
Accept jewelry for repair
Assist sales team with customer orders
Assist customers with concerns
Facilitate delivery of merchandise to customers
What Will Make You Successful
Ability to maintain composure in high pressure, fast-paced environment
Good listener and communicator
Organized and good at multi-tasking
Comfortable at handling phone calls and in person correspondence
Professional and welcoming presentation
Demonstrates attention to detail and has a sense of urgency
A passion for the jewelry industry
Requirements
Previous customer service experience
Experience in a luxury retail environment preferred
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