Seasonal Meta Senior Experience Expert

At a Glance

Come join our Meta Retail team in West Hollywood, CA at our client’s Holiday Wearable Pop-Up Shop as we bring Ray-Ban Meta Smart Glasses to life!   As a Senior Experience Expert, you are focused on supporting the Retail Manager in managing a team that delivers a best-in-class experience through immersive, hands-on demos of wearable technology.  You will be the lead person on all large-scale events in the Pop-Up space, support in training new hires and setting an example of what “GREAT” looks like on the sales floor. Additionally in this Senior role, you'll conduct QA's on Experience Experts to confirm product knowledge and skill retention. Our ideal candidate is a tech-savvy leader with high attention to detail, exemplary communication skills, and natural problem-solving abilities.

 

This is a full-time, seasonal position starting on 10/21/2024 and ending on 12/31/2024.

 

Take a look at our video showcasing Why You Belong at BDS.  Apply today and embark on a new career journey!

Compensation

$32.69-$34.62/hour pay rate + bonus potential

Overview

WHAT WE OFFER

 

• Weekly pay schedule and early wage access - get paid when you need it!
• Acrrued sick tme
• Paid training
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

 

WHAT YOU'LL DO

• Be a subject matter expert! Fully understand the features & benefits of our client’s products including accessories
• Serve as a customer escalation point for the team on the sales floor when management isn’t present
• Lead & execute large events within the dedicated space by creating immersive experiences with the attendees
• Conduct QA’s on Experience Experts to confirm retention of product knowledge and presentation skills
• Perform day to day operations, including but not limited to; opening & closing procedures & maintain interactive customer displays
• Achieve all goals & key performance indicators; in partnership with the Retail Manager, develop action plans when targets are not met
• Other duties as assigned by management

 

WHAT YOU'LL BRING

 

Experience and Education:

• High School Diploma or equivalent
• 2+ years of customer-facing experience in retail
• 1+ years in events presentation

 

Skills and Attributes:

• Extremely strong interpersonal communication, soft skills, written, verbal & on camera
• Ability to leverage advanced customer service & industry-related experience to train team members
• Must be results and detail-oriented
• Must be extremely tech-savvy and passionate about technology
• Ability to ask effective questions and be an active listener
• High level of initiative and self-motivation with a continued drive to learn
• Strong problem-solving and conflict resolution skills
• Able to work well both in a team environment
• Must have reliable transportation to get to and from work on time
• Flexible availability including weekends

 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, employees are required to:

• Regularly talk, sit, stand, walk, & bend over, repetitive use of hands/arms, repetitive use of legs and grasp
• Frequently lift and carry up to 25 pounds
• Occasionally lift and carry up to 50 pounds
• Continuous hand/eye coordination and fine manipulation

Important Information

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development, and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion