DMV Customer Service Generalist

Title: DMV Customer Service Generalist - Christiansburg 04491

State Role Title: Admin and Office Spec III

Hiring Range: $41,000

Pay Band: 3

Agency: Department of Motor Vehicles

Location: CHRISTIANSBURG CSC

Agency Website: dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Join the Virginia DMV Team in Christiansburg – Customer Service Generalist Positions Available

Are you passionate about helping others and seeking a meaningful career with growth potential? The Virginia Department of Motor Vehicles (DMV) seeks dedicated, customer-focused professionals to join our Christiansburg Customer Service Center team. We’re hiring a Customer Service Generalist eager to deliver top-tier service and thrive in a fast-paced, team-oriented environment.

What You’ll Do

As a Customer Service Generalist, you’ll be key in providing essential DMV services to Virginia residents. Responsibilities include:

• Explaining DMV policies, procedures, and regulations clearly to customers

• Issuing identification cards and processing various applications

• Administering vision screenings, driver knowledge exams, and road tests

• Handling vehicle registrations, titles, taxes, fees, and related services

• Ensuring transactions are accurate and secure, including handling cash and credit card payments

Comprehensive training is provided to support your success from day one.

The Virginia Department of Motor Vehicles (DMV), based in Richmond, proudly serves over 6.2 million licensed drivers and ID cardholders, and over 8.4 million registered vehicles across the Commonwealth. Beyond individual customers, DMV supports a wide range of partners, including automobile dealers, fuel tax clients, rental agencies, driving schools, other government entities, local municipalities, and nonprofit organizations.

At DMV, we are guided by our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). These aren’t just words on a wall—they shape how we work, connect, and serve daily.

Minimum Qualifications

• Strong verbal and written communication skills to engage with diverse customers and stakeholders, especially in high-pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
  

Additional Considerations

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues
• Demonstrated administrative experience such as document processing, data entry, and maintaining records.
• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver’s License: Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
  

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must c