Principal Customer Experience Program Manager

We are looking for a Principal Customer Experience Program Manager to lead and drive a new wave of Agentic AI capabilities. This role is an opportunity to leverage and grow your existing product management experience in an innovative and highly collaborative environment where the results of your work will matter to Microsoft and Microsoft’s customers.

Success in this role requires a technical and analytical background, plus the ability to collaborate with both customer and engineering teams. You should develop a clear vision and strategy, clarify requirements, and balance technical understanding with business goals. Collaboration, communication, and coordination skills are essential.

This role is an opportunity to leverage and grow your existing product management experience in an innovative and highly collaborative environment where the results of your work will matter to Microsoft and Microsoft’s customers.

In this role, you will collaborate to fulfill product goals and requirements, drive deliverables, and coordinate the overall project/release plan. We immensely value culture, mentorship, and acting as a unified team.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Be a product leader who deeply understands the enterprise customer and productivity scenarios to help deliver continued end-user value & drive adoption.
• Engage on technical challenges, constraints and blockers with state-of-the-art AI capabilities for enterprise and personal productivity customers.
• Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging leadership escalation, as necessary.
• Establish and lead partnerships with teams across Microsoft 365, Business Industry Solutions, and Azure.
• Design and run programs and processes to keep a global team of software engineers, designers, and PMs aligned and well-connected.
• Partner with engineering and design teams in all phases of development to ensure quality and efficiency throughout the software development life cycle.
• Own the relationships with multiple stakeholders within the customer accounts (ranging from leadership to architects & partners) to drive adoption & unblock issues.
• Communicate effectively to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the engagement, issues, blockers, successes, and impact to drive adoption & realize value.

Qualifications

Required Qualifications: 

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 3+ years of customer-facing experience.
  
• 2+ years of solution architecture experience. 
  
• 4+ years of experience with key Power Platform technologies.
  
• 2+ years of experience with Copilot Studio or related technologies from conversational AI or AI agent competitor platforms.

Other Requirements:Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft C