Quality and Compliance Manager

Quality and Compliance Manager

Salary: $70,000.00 USD 

Reports to: Director, Quality and Compliance, Americas 

Location:  Dallas Fort Worth (DFW) or any hub airport in the US, and reliant upon approval by the hiring manager.

Overview

Directly responsible for auditing and reporting compliance to the safety and security directives of Menzies Aviation and its airline customer group. The Regional auditor will assess and communicate levels of safety, security, and operational programs for all services provided by Menzies Aviation.

Safety, Security, and Environmental stewardship are core values of Menzies Aviation (MA).  MA has a duty of care to provide a safe workplace to our Employees.  Similarly, Menzies’ employees have an obligation to assist in maintaining a safe work environment via the following principles:

• Ensure that they work safely in accordance with company policy and procedures.
• Report safety incidents, risks or safety concerns using the Safety Management System (SMS) reporting system.
• Recognize opportunities to contribute to the continuous improvement of safety and its management.
• Stay current with information and knowledge relevant to performing their duties safely.

Main duties and accountabilities

• Responsible for auditing all services provided by Menzies Aviation (including but not limited to ramp, passenger service, cargo acceptance and handling, fueling, and de-icing)
• Issue audit reports in a timely manner
• Coordinate audit schedules with stations and other auditors to ensure adherence to the audit plan developed by the Director of Quality Assurance and Compliance
• Evaluate without bias and solely on defined standards.
• Provide feedback on the Quality Program based upon experience and field work.
• Assist the Director of QA & Compliance with audit follow-up.
• Perform other duties that may be assigned.

Leads, Supervisors, and Managers have the following safety-related responsibilities:

• Participate as a key member of the network risk management team promoting & driving the ‘Safety First’ culture – to include exercising Stop Work Authority (SWA) as necessary to prevent unsafe conditions or acts.
• Lead by example and immediately correct at-risk behaviors of staff; and provide on-the-spot training and coaching, as required.
• Ensure the cascade of relevant Safety information to staff via daily shift briefings.
• Implement the MA Safety Management System (SMS) within their area of control and encourage the engagement of their staff in the safety management processes.
• Be familiar with all aspects of the local Emergency Response Plan/Local Contingency Plan
• Ensure staff adherence to Standard Operating Procedures (SOPs) and associated training.
• Ensure that equipment is properly inspected before use; and that unsafe equipment is properly removed from service (via Red Tag and/or Lockout/Tagout procedures).
• Actively promote Menzies’ Fair & Just reporting culture at all levels of the business.
• Assume responsibility for reporting incidents and accidents into MORSE; and participate in required investigations and implementation of corrective actions.
• Maintain focus on operational procedures to ensure changing risks are addressed (via written and dynamic Risk Assessments) and safe working practices developed and adopted (via documented Local Operating Procedures and Training).
• Complete routine performance assessments of people, processes, and facilities/equipment using the SMART tool.

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provide