Chief Operating Officer

Description

Essential Duties and Responsibilities:

The Chief Operating Officer (COO) will serve as a critical member of the executive management team. In collaboration with the CEO, the COO will articulate and implement the strategic vision and leadership of the CEO; oversee all operational efficiencies related to Real Estate, Housing Counseling and Lending, IT, and Administration; evaluate the effectiveness of internal processes to provide ongoing feedback; help to promote and provide mentoring, guidance, supervision, and professional development to all leadership staff; and enhance the structure of the organization.

The Chief Operating Officer or COO is expected to oversee our organization’s ongoing operations and procedures.

The COO role is a key member of the senior management team, reporting only to the Chief Executive Officer (CEO). The COO is to maintain control of diverse business operations and is expected to be an experienced and efficient leader. The COO must also have excellent people skills, business acumen and exemplary work ethics.

The goal of the COO position is to secure the functionality of business to drive extensive and sustainable growth.

Leadership, Staff Management and Organizational Strategy

• In coordination with the Chief Executive Officer and executive team, play a key role in the overall development,strategic planning, service delivery, and management of the organization across multiple sites and departments.

• Deploy resources efficiently and effectively toward organizational goals, working with staff to balance workloadand effort, and provide regular feedback so that key staff can continuously improve their supervision andmentoring skills.

• Create and support a high performing culture in the program department aligned with LSSSC core values:Compassion, Advocacy, Respect, Collaboration, Innovation, Stewardship

• Participate in the budget development process and maintain a high level of fiscal responsibility.

Program Oversight and Evaluation

• Coordinate and analyze the appropriate data to inform the programmatic and operational decision-makingprocess. Use the existing Salesforce CRM platform to increase LSSSC’s efficiency, transparency andcollaborative efforts among teams

• Passion for LSSSC's mission and purpose and an ability to communicate this passion to others.

• Demonstrated experience managing a high-performing team in a multi-site structure to include professionaldevelopment and mentorship.

• Expertise in one or more of the following service areas: education, youth development, workforce development,employment, or adult education.

• Demonstrated ability to analyze and compile complex data for planning and reporting purposes.

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• Excellent communication skills, both written and oral, with the ability to represent the organization externally across a wide range of stakeholders and constituencies.

• Strong relationship builder with the ability find common ground, build consensus and strengthen collaboration among diverse stakeholders.

• Strong community awareness and astuteness.

• Ability to successfully navigate in a fast-paced, outcomes-driven and entrepreneurial

• Comprehensive working knowledge of program planning, organizational structure, budgeting, administrative operations, and fundraising

• Lead the Balanced Scorecard and Salesforce Processes for the organization

• Monitor and report of KPI to CEO monthly

• Design and implement business strategies, plans and procedures

• Set comprehensive goals for performance and growth

• Establish policies that promote company culture and vision

• Oversee daily operations of the company and the work of executives (IT, Facilities, Housing, Lending and Real Estate, and Administration)

• Lead employees to encourage maximum performance and dedication

• Evaluate performance by analyzing and interpreting data and metrics

• Write and submit reports to the CEO in all matters of importance

• Assist CEO/CPO in fundraising ventures

• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)

• Manage relationships with partners/vendors

Financial Acumen:

• Exceptional understanding of financial processes, including P&L management, cash flow forecasting, and investment analysis.
• Strong ability to interpret financial data to make sound business decisions.

Financial Management:

• Collaborate closely with the CFO to monitor financial performance, budgeting, forecasting, and financial planning.
• Analyze financial data and key performance indicators (KPIs) to inform strategic decision-making and optimiz