Director of Customer Support, Sales - Airports

Company Description

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Job Description

The Director of Customer Support, Sales is a key, hands-on commercial role within BEUMER Group’s Airport Division. Focused on the North American market, this position is responsible for developing and executing strategies that grow aftermarket and small-project sales with existing airport customers. The Director will engage with airports, airlines, general contractors, consultants, and other stakeholders to identify opportunities where BEUMER can provide added value through modernization, upgrades, and lifecycle support.

This role combines strategic development with tactical execution—working closely with leadership to shape go-to-market plans and collaborating with cross-functional teams to deliver compelling solutions that meet customer needs.

Key Responsibilities

• Develop and execute a strategic sales plan focused on existing airport customers and aftermarket opportunities.
• Build and maintain a robust pipeline of customer support sales activities, including spare parts, upgrades, retrofits, and modernization projects.
• Maintain awareness of planned airport capital projects and identify potential opportunities for BEUMER’s participation.
• Present regular updates on sales activities, pipeline status, and key customer developments to internal stakeholders.
• Host internal sales review and approval meetings throughout the sales lifecycle, from opportunity development through close.
• Prepare timely, accurate, and competitive proposals that balance customer requirements with BEUMER’s commercial objectives.
• Collaborate closely with BEUMER Group’s Airport Headquarters in Aarhus, Denmark, to align regional initiatives with global strategies.
• Partner with Marketing to provide market intelligence, competitive insights, and content supporting customer engagement.
• Interface with internal departments (Finance, Operations, Customer Support, and Executive Leadership) to ensure alignment and delivery excellence.
• Conduct comprehensive customer requirement analyses, develop tailored solutions, prepare proposals, and participate in presentations and negotiations.
• Support smooth handover of awarded projects to execution and service delivery teams.
• Adhere to BEUMER’s policies, procedures, and business ethics standards, ensuring consistent professional conduct.

Annual compensation range: $160,000.00 - $170,000.00 annually

The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.

Qualifications

Requirements / Skills / Abilities

Required:

• Minimum 5 years of sales or sales management experience in turnkey automated systems or equivalent technical industries.
• Proven success in aftermarket or customer support sales, ideally within airport or logistics automation environments.
• Deep understanding of baggage handling systems, including TSA, controls, and conveying technologies.
• Strong technical, analytical, and problem-solving abilities with a customer-first mindset.
• Exceptional presentation, communication, and relationship-building skills.
• Proven ability to identify opportunities, develop solutions, and drive deals to closure.
• Demonstrated leadership and collaboration skills across functional teams.

Preferred:

• Direct experience in system sales or application engineering for automated sorting systems.
• Background in airport baggage handling systems design, integration, or construction.

Reporting and Travel

• Reports to the Vice President & General Manager, Customer Support
• Requires frequent domestic travel and periodic international travel (approximately 50–70%), including visits to BEUMER Group’s headquarters in Denmark.

Why Join Us

This is a strategic and visible position offering the opportunity to influence BEUMER Group’s airport customer support growth across North America. You will have the freedom to craft and execute your own commercial strategy, backed by a world-class global organization and an exceptional portfolio of auto