Product Manager, Partnership Lead

Location:

127 Public Square, Cleveland Ohio

Position Location Policy

• General Location: Open to candidates within the United States.

• Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 2 days per week at the nearest KeyBank non-branch location.

• Remote Option: If the selected candidate lives outside of KeyBank’s geographic footprint, the position will be considered fully remote. Available to those residing in the United States.

• Hours: 8-5pm EST/CST

The Product Manager, Partnership Lead, part of Key Commercial Bank, is primarily responsible for all aspects of the product experience, including product planning and discovery, product profitability, CX development, strategic direction, risk management and product operation. The Product Manager also provides guidance related to product needs.  As a key contributor on the team, this individual will also work with other Product and Pricing Managers to drive forward initiatives and accelerate progress towards Key’s strategic initiatives by demonstrating product expertise, thought leadership, market support, client experience and partnering. 

The role is responsible for:

• Commercializing integrated solutions and payment gateway solutions across all banking segments
• Helping to develop sales & marketing collateral (content)
• Delivering product training to deepen KeyBank’s sales teams’ overall product knowledge
• Working with KeyBank partners including third-party contacts, Fiserv, Elavon, and internal KeyBank teams to help use product evangelism to drive new merchant acquiring revenue
• External customer interaction on an as needed basis to help sales deliver solution demos

ESSENTIAL JOB FUNCTIONS

Key Deliverables:

• Knowledge and understanding of gateways, CNP payment software, and 3rd party product platforms & configuration required
• Conduct successful sales demonstrations for sales teams and merchants on a regular basis
• Provide feedback to the Integrated Payments team and relevant management on merchant sales team regarding commercialization, marketing, and training efforts
• Demonstrate technical, relationship building and sales skills, working with internal team, merchants, and outside partners to ensure an optimum understanding of the third-party solutions KeyBank provides
• Provide up to date and accurate reporting of product sales, commercialization, and marketing efforts

REQUIRED QUALIFICATIONS

Work Experience

• Minimum 3 years of payments experience in Merchant Acquiring Payments Industry. Deep understanding of merchant acquiring space (various emerging technologies, gateways, POS). Prior sales experience in payment software solutions preferred

Skills

• Solid Technical background in Payments technology – Ability to understand, advise sales teams and clients on payment technology and oversee/guide through integration work with 3rd party platforms (like gateways, payment platforms)
• Collaboration with Internal Sales Teams and Stakeholders – ability to deliver custom commercialization, marketing, and training across all KeyBank segments. 
• Understanding of APIs and Integrating software platforms - Expertise in integrating multiple Apps/ technologies on a platform - e.g. API based integration, Gateway -> Platform Integration, ISV -> payment integration; Experience working with payment processors including Fiserv, Elavon, TSYS, etc.
• Analytical, problem solving and quantitative skills. 
• A drive to create, dig into, and use data and insights to identify opportunities to improve speed, quality, efficiency, and customer experience
• Ability to work with all levels of Third Party provider stakeholders and contacts
• Dedicated to meeting the expectations of clients.
• Ability to identify inefficient processes, recommend solutions, and manage implementation.
• Good communications and interpersonal skills
• High energy, passionate about payments technology, fantastic listening skills
• Payments and expertise – great understanding of gateways and integration process with a payment processor
• Project management – specifically solution commercialization, marketing, and training  
• Internal and external communication skills.
• Proficiency with PCs and standard Microsoft Office software.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands