Field Service Engineer - USA East (m/f/d)

We’re seeking an experienced Field Service Engineer (m/f/d) based in USA (East), who will serve as the technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites in the US. This position combines technical expertise with project leadership skills to deliver an exceptional service experience.

• You lead onsite troubleshooting, diagnosis, repair, and preventative maintenance
• You manage and update technical documentation in areas of expertise.
• You document all service procedures, parts replacements, diagnostics, error codes, fixes, and site observations in customer files.
• You advise clients on equipment care best practices and help develop customized maintenance plans.
• You assist in testing new products, solutions, and product enhancements and provide feedback to engineering teams.
• You will be responsible for the transfer of information and training to other service technicians
• You coordinate service tasks with customers
• You organize and maintain orderly spare parts inventory
• You will have ongoing direct contact with supplier's technical team abroad
• You help peer technicians in the field
• You report quality complaints and safety reports

• Engineering degree (with a preference for Electronics/Mechanics)
• Based in the US (East)
• Minimum 4 years’ experience in medical or similar field service
• Strong problem solving, critical thinking, and decision-making capabilities.
• Experience with systems involving electronics, precision mechanics.
• Valid driver's license - required.
• Fluent English skills 
• Customer-centric mindset
• Extensive domestic travel within the US required (approx. 70%)

• Key role in a highly advanced and fast-growing startup company 
• Impactful product promoting better understanding and treatment of cancer
• International team, from over 20 different nationalities
• Enjoyable work atmosphere with an open-door and open communications mentality
• Competitive compensation
• Fully remote (within the US) with flexible working hours within set guidelines
• 30 vacation days
• Health Insurance Plan, Vision and Dental
• 401K with a 5% employer match