Group Director, Fashion Aftersales Workshop Operations

Group Director, Fashion After Sales Workshop Operations

At CHANEL, we focus on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe everyone's uniqueness increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the Role:

CHANEL is looking for a Group Director, Fashion After Sales Workshop Operations to join our Fashion After Sales Team in Piscataway, NJ. You will play a leading role in managing the daily operations of our repair atelier. This role interfaces with our Operations team and is a key partner for our boutiques. Our ideal candidate will have 7 years of experience and a passion for operational efficency team development.

What impact you can create at CHANEL: 

Leadership:

• Foster a positive working environment that encourages collaboration and drives performance

• Provide clarity and direction around team objectives, ensuring clear expectations and daily productivity goals as well as understanding of current performance
• Facilitate ongoing process improvement through collaboration

Team Development: 

• Ensure continuous growth and development of artisan team for both technical and developmental topics (people leadership, presentation)

• Create and drive development plans, oversee annual review process for all team members
• Develop consistent policies to balance business needs and approach to daily operations (time and attendance, non-productive tasks)

Performance:

• Consistently achieve lead time, productivity and QC targets
• Drive results through effective goal setting and communication
• Balance lead time and productivity performance expectations while ensuring quality of repairs

Operations and Reporting: 

• Complete regular analysis of performance to drive improved operations and share with key partners

• Manage workshop budget and oversee, in partnership with team leads, administrative tasks related to daily workshop operations such as the procurement of supplies and equipment
• Oversee labor planning, ensure consistent repair volume balanced with team schedule and proactive approach to increased volume
• Proactively manage workshop leadtime. Monitor daily claim volume and age to ensure efficient distribution of work and optimization of repair flow

You are energized by: 

• People leadership and development 
• Driving and evaluating operational efficiency with an attention to results
• Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
• Relationship focused and strong ability to build collaborative partnerships

• The opportunities that outstanding repairs capability can deliver in strengthening the brands relationship with the customer

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively 

• Understanding of client experience, passion for quality

• Excellent communication skills
• Strong analysis skills, curiosity to understand performance drivers
• Passion for people development
• Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
• Relationship focused and strong ability to build collaborative partnerships

Position Logistics: 

• Minimum of 5-7 years of leadership experience, preferably multi level management experience
• Proven leadership skills, with the ability to coach and develop teams across different levels

• Bachelor’s degree (preferred) 

• Onsite in Piscataway, NJ

• Proficient in Excel and Powerpoint

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

• The anticipated base salary range for this position is $134,900 to $150,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork,