Job Summary: The position is responsible for managing daily NGIS operations and lodging programs.

Duties and Responsibilities: 

Program Management duties comprise 75% of incumbent’s time and include but are not limited to:

-  Operates a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.

-  Manages and is accountable for the Non-Appropriated Billeting Fund (NABF). Responsible for the efficient and proper use of all non-appropriated fund (NAF) and appropriated fund (APF) resources, including funds, personnel, facilities, supplies and equipment.

-  Provides short and long range financial plans to ensure program goals are met.

-  Provides customer-facing integration, execution, and management of services and resources Gat the installation level.

-  Ensures the safety and security of guests, associates, and lodging assets.

-  Participates in the development and execution of the installation NGIS business plan, annual budget and capital plan.

-  Maintains accountability for the requisition, receipt, and storage of all inventory, consumable, non- consumable, minor property and fixed assets.

-  Conducts weekly Room Inspections in accordance with program standards for all room types.

-  Responds to all guest comment card surveys in a professional and timely manner and in accordance with program standards.

-  Attends CNIC, Region, and Installation lodging training to ensure training efforts result in improving performance in operational management, service delivery, and proper training of employees to meet program standards and developmental expectations. Examples include professional certifications; CNIC hosted management training; CNIC approved on-line training; and achieving property accreditation.

-  Manages and participates in improvement efforts to include Mystery Shop Call results; customer response results; and achieving annual property accreditation.

-  Demonstrates proficiency and knowledge with hotel management applications and reporting systems.

-  Manages online property website content.

-  Utilizes the Navy Lodging Program’s Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting.

-  Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue generating opportunities.

-  Prepares reports for higher authority and analyzes, evaluates and implements instructions and notices from higher authority.

-  Assesses trends and problems that span the operation; recommends and implements necessary changes; and evaluates results.

-  Establishes and maintains liaison with divisions, departments, directorates, and other offices that provide goods or services to the operation; fosters relationships within the community.
 
-  Provides oversight for a recurring facility preventive mai