Store Team Leader - 11393

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

At CVS Health, we are focused on transforming health care for our customers, and on making our company a great place to work.  We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart, every day. Our retail Store Team Leaders play a critical role in building and leading teams to consistently deliver on our brand promise.

As a CVS Health Store Team Leader (STL), you will be a single-unit retail leader responsible for leading your team to achieve operational and service excellence. The STL will achieve success through managing, inspiring and coaching their direct reports, consisting of Front Store (FS) crew and FS management positions. The STL will lead the store team through effective communication, consistent application of SOPs and best practices, provisioning of appropriate support to all departments, and scheduling to the needs of the business. A model for all, the STL will demonstrate CVS Health’s Heart At Work behaviors, HelpingWithHeart Actions, and will lead their team to do the same.

Primary Roles and Responsibilities:

To successfully operate their retail location, the Store Team Leader is specifically responsible to:

• Cultivate and maintain a healthy talent pipeline, including oversight of front store and cross-trained colleague performance and development, contributing to career progression, involving hiring, training, performance management, and where required, termination of employment 
• Ensure appropriate staffing to operate store successfully by scheduling to demand, consistently creating and publishing the schedule 3 weeks in advance, and maintaining financial stewardship of store labor spending
• Improve store performance measures (sales, service, loyalty, shrink, compliance, etc.) by coaching colleagues and working within the #OneTeam dynamic to identify and address barriers to operation
• Maintain a safe and high-quality working environment that complies with all regulatory and company standards
• Oversee timely and quality training of front store and cross-trained colleagues
• Conduct regular check-ins with all direct reports to track business goals and maintain team engagement
• Maintain a strong working relationship with Rx DL, Pharmacy Manager, pharmacy team and any other in-store teams (e.g., Minute Clinic, etc.) to foster a #OneTeam mentality and support a holistic total store staffing pipeline
• Partner with FS DL to establish store priorities, implement new initiatives, and engage all colleagues
• Act as an ambassador for CVS Health through professional behaviors and positive engagement within the community

Education:

• High school diploma or general equivalent education (GED)

Required Qualifications:

• Must be 18 years of age
• Completion of all required training for current role within required timeframe
• High school diploma or general equivalent development (GED)
• 1-3 years of prior relevant work experience
• Work flexible schedules including early morning and evening shifts according to store needs and operating hours; two closing shifts per week and four weekend shifts per month are required at a minimum
  • Examples:
    • Store Manager is scheduled consistently four Saturday OR Sunday shifts each month equating to working a total of four weekend shifts per month
    • Store Manager is scheduled a Saturday and Sunday shift in the same weekend, with two weekends on per month equating to working a total of four weekend shifts per month
• Lift and exert up to 50 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move

objects to and from, including overhead lifting

• Ability to stand and walk for an extended amount of time

Preferred Qualifications:

• Pharmac