Parking Attendant - 2024 Season Part-Time - BankNH Pavilion, Gilford NH

Job Summary:

WHO ARE WE?

Bank of New Hampshire Pavilion (BNHP) is one of the premiere concert venues in the Nation.  Voted in the top ten concert venues is the United States by USA Today, 12-time ACM Venue of the Year Nominee, BNHP is the place to work in the summer.  BNHP ranks in the Top 5 of all amphitheaters for both customer and employee satisfaction.

Started in 1996 by the Harding family with a focus on hospitality, BNHP has always been a cut above.  In 2018, we entered into a partnership with Live Nation Entertainment - the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This partnership has allowed BNHP to continue to grow, by attracting even more artists to New England!

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At BNHP, our people embrace these qualities, so if this sounds like you then please read on!  Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

Job Details

   Parking at the Bank of NH Pavilion Parking has two categories: PScan, and Parking Attendants. Both categories require nights, weekends, and potentially holiday work in all types of weather. BNHP is looking for friendly, self-motivated staff members who enjoy working around people in a fast-paced outdoor environment and come to work with a positive attitude with excellent customer service skills.

   Strong verbal and nonverbal forms of communication skills are required for both positions. Both positions require long hours of standing with almost no sitting. Applicants will learn the layout of the parking lots and venue, in order to better serve our guests. All applicants will become familiar with all BNHP venue policies and be proactive in helping to enforce those (i.e., bag sizes, lawn chairs, items prohibited, among others) policies. All applicants must be at least 16 years of age.

   Positions for all applicants will be assigned based on training, availability, skills, previous experience and needs for that evening’s show.

   All applicants must be able to commit to at least 50 percent of shows. You may not be picked for all the shows but must be available.    

PSCAN Major Duties and Responsibilities

• Assist guests with locating their pre-paid tickets on a range of smart phones - Familiarity/comfort with technology such as smart phones a must
• Direct arriving guest vehicles to the lot that matches what the guest has purchased in an organized, efficient, and welcoming manner.
• Work closely with the BNHP Box Office/Backstage Staff when a parking verification is needed
• Process pre-paid tickets through a ParkHub device
• Process new sales by credit card, Apple pay, or cash; ensuring that all information is entered correctly – cash handling experience a plus
• Ability to communicate clearly and effectively not only by directing customers to the correct lot, but also ensuring that other staff is aware of where vehicles are headed.
• Responsible for entering availability 3 weeks in advance through our ABIMM online system. Employee is further responsible for communicating with supervisor should that availability change.
• Ensuring that time worked is accurately captured through the ABIMM system.
• Have a reliable form of transportation and communication
• Dress in assigned uniform and safety gear.
• Attend all training and meetings as needed.
• Ability to use a radio in a respectful and concise manner.
• May perform other duties as assigned.

Parking Attendant Major Duties and Responsibilities:

• Help set up access roads and parking areas with cones, barriers, and delineators prior to ingress. Adjustments to those devices will be made during the concerts and prior to egress.
• Direct arriving guest, clients, and vendors vehicles to the lot that matches what the guest has purchased in an organized, efficient, and welcoming manner.
• Keep parking areas clean and orderly to ensure that space usage i