Pride Product Support Technician I (Rotating: 8:30am - 5:00pm/9:30am - 6:00pm)

Hourly Rate: $20.62 with $4k max annual bonus

DESCRIPTION/JOB SUMMARY

To provide exceptional customer service, assist in troubleshooting one product line, process quotes and orders, and provide technical support for all Pride providers 

 

RESPONSIBILITIES/DUTIES

•Provide product support and assist providers in troubleshooting on one product line

•Enter orders and data received via telephone, web, and/or faxes

•Report all service complaints that can be deemed as a Quality Concern to the Regulatory and Compliance team (injury, property damage, etc.)

•Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management 

•Attend the Annual C-TPAT Security Training

•Focus on continuous improvement, and consistently demonstrate good business judgment 

•Work effectively with all Pride departments to exceed internal and external expectations

•Pride retains the discretion to modify duties and/or assign other duties as necessary

 

REQUIRED SKILLS

•Must be a team player, friendly, professional, detail-oriented, and honest

 

Must have the ability to: 

•Multi-task, problem-solve, and prioritize in a fast-paced working environment

•Read and comprehend work instructions

•Use hand tools, standard power tools and load testers

 

Must have: 

•Relentless drive to achieve advancement and continuous improvement

•Basic working knowledge of Microsoft Office Word and Excel

•Excellent web navigation skills 

•Excellent verbal and written communication skills

•Excellent telephone etiquette skills

 

PREFERRED SKILLS

•Lift 25 lbs. preferred

•Bilingual in English and Spanish (ability to fluently speak/read/write) preferred

 

REQUIRED EXPERIENCE

•At least 1 year of customer service and/or call center experience

 

PREFERRED EXPERIENCE

•At least 1 year of hands-on mechanical and/or electrical experience preferred

•Current or previous successful employment experience with Pride Mobility Products Corporation preferred

 

REQUIRED EDUCATION

•High School Diploma or GED

 

PREFERRED EDUCATION

•Associate Degree in an electronic, technical or biomedical field preferred

 

REQUIRED QUALIFICATIONS

•Must be legally authorized to work in the United States without sponsorship now, or in the future

 

DETAILS

•This job description is not intended to be all-inclusive

•In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

 

Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.

 

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.