People Development & Toyota Way Coordinator

We are looking for an individual to join our EAR People & Culture team, where you will provide full coordination and administrative support.

The individual will ideally have an interest in Learning & Development, be highly organised, keen to learn with the ability to multi-task and use their initiative. This opportunity is a chance to gain exposure to the whole business, and we want to attract someone who has passion and who would like to focus on a long-term career within our organisation.

A bit about the ‘Department’: The Regional People Development Team sits within the Regional People & Culture team and aims to improve the knowledge and skills of TFS EAR employees and encourage a learning mindset, so employees can perform their roles effectively, excel in their career and drive the business forward.  Most of the regional People & Culture team is based in the UK. There may on occasions be opportunities to travel. 

What you’ll be doing:

• Administer regional learning and development programmes (face-to-face and virtual classrooms) and training demand for the Europe and Africa Region (EAR).
• Coordinate the annual EAR People & Culture Conference and Toyota Way of Working (TWoW) related events.
• User management of the on-demand learning offer: Learning Management System and LinkedIn Learning.
• Maintain accurate training records.
• Act as the main point of contact for the regional performance management system.
• Utilise data analytics to evaluate the effectiveness of training programmes.
• Support the delivery and analysis of our annual talent tracking initiatives: Career Evolution & Global Career Development Forms.
• Handle accounts receivable, recharges and ensure timely payment of invoices.
• Serve as the point of contact for Learning & Development general queries from internal and external customers.

How you could stretch this role:

• Making recommendations for continuous improvement of training programmes and internal processes.
• Becoming a Toyota Way of Working (TWoW) ambassador.
• Hosting virtual classrooms and webinars.
• Maintaining and contributing content to the People Development pages of the regional intranet.
• Design and development of learning and development resources.
• Contribute towards the strategic direction of the People Development function

What you’ll get to own:

• The end-to-end training demand process, administration of the regional learning and development programmes and autonomy to suggest and propose process improvements.
• The user experience across course enrolment, learner management systems and customer support.
• Ensuring all course materials and resources are up-to-date, accessible to staff & reflective of the courses available.
• Collation and analysis of regional development training data.
• Administration of the training budget.

Requirements

Key Experience & Skills:

• Good organisational skills and able to work accurately within agreed timescales.
• Able to manage competing priorities under pressure.
• Good attention to detail and ability to probe and check accuracy of information.
• Able to communicate effectively, in writing, face-to-face and over the telephone with employees and suppliers where English is not their first language.
• Proficiencies in using Microsoft Office software, particularly Excel and Teams.  

Attributes & Behaviours:

• Able to use own initiative and manage workloads in fast paced environment.
• Enjoys working with data for the purpose of administration and analysis.
• Motivated to learn and develop, personally and as part of a team.
• Organised with attention to detail.
• Customer centric mindset.
• High level of integrity and ability to recognise and correct mistakes and maintain continuous improvements.
• Ability to develop relationships with employees and suppliers operating in remote locations.
• Cultural sensitivity.

Benefits

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent childr