FALCONCARE MAINTENANCE REP

Job Summary:

The FalconCare Maintenance Representative will provide on location oversight of maintenance being performed on FalconCare covered aircraft. This includes making recommendations with respect to cost effective repair options while ensuring that Dassault Falcon Jet (DFJ) meets its contractual support obligations to these programs. Negotiate with service providers as necessary to resolve any invoicing disputes. Responsible for customer follow-up to ensure timely resolution of any invoicing or coverage disputes and to control associated costs

Principal Duties:

Provide on location oversight of maintenance being performed on FalconCare covered aircraft

Provide answers to questions regarding FalconCare, warranty and commercial program coverage

Recommend cost effective repair options while ensuring DFJ meets contractual support obligations to programs

Assist review and processing of FalconCare and warranty invoices

Negotiate with service providers to resolve invoicing disputes

Responsible for customer follow-up to ensure timely resolution of invoicing/coverage disputes and to control associated costs

Analyze expense elements to focus company attention on cost saving areas

Coordinate/assist as needed with support personnel (Spares Account Reps, Field Service Reps, Help Desk, and Service Engineering) to ensure proper level of customer support

Provide training to customers and service center personnel on FalconCare and warranty processes

Non-Principal Duties:

Make recommendations for increased dispatch reliability and cost efficient maintenance

Work with authorized service centers in establishment of new flat rates and periodic review and updating of existing flat rates for scheduled inspections and frequently seen tasks

Review in-service aircraft prior to enrollment

Other duties as assigned by management

Minimum Qualifications:

FAA A&P license required

Minimum of five (5) years of hands-on technical experience on corporate aircraft, preferably Falcons

Minimum of two (2) years of experience in a customer facing position with proven ability to effectively communicate with customers and address their concerns

Solid understanding of business; make sound financial decisions in maintenance, warranty and aircraft repairs

Able to handle multiple tasks and coordinate with multiple groups to keep schedules and deadlines

Excellent PC and Microsoft Office skills

Self-starter who takes initiative and works well with minimal supervision

Excellent verbal and written communication skills with ability to effectively interact with staff/customers 

Additional Desired Qualifications:

Aviation Management experience

BS degree in Aviation related studies

Basic knowledge of accounting and budgeting principles

Working Conditions:

Office/hangar environments

Occasional travel for meetings with customers, vendors and Dassault in France

Occasional travel to various service centers to oversee maintenance

Occasional overtime/weekend work to meet deadlines