End User Services Expert for Manufacturing

 

Work Your Magic with us!  

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

ABOUT THE ROLE

• Support all services relating to Lifecycle Management, Asset Management, License Management, and User Access management for end users’ software and hardware.
• Drive end-user satisfaction and operational excellence for standard IT service following ITIL processes. Work closely with the global team to maintain the same standards, leveraging corporate best practices to drive Lab/Plant/R&D center service quality.
• Perform testing and analysis, generate appropriate testing reports, and manage document records properly.
• Oversee and facilitate the evaluation of hardware and software technology in Lab/plant (GXP/GMP) areas.
• Keep updated with the latest standards and regulations applicable (GXP/GMP) in the Lab/Plant in Indonesia.
• Provide recommendations on Continuous Process Improvement for manufacturing activities, cost reduction, etc.

 

WHO YOU ARE

• Engage in Innovation activities such as process improvements, pilots, PoCs, etc.
• Coordinate uninterrupted IT support and communicate ongoing strategy and execution with executives.
• Handle needed inquiries, and escalations, and establish partnerships with key customers for issues relating to Infrastructure and End User Services.
• 3+ years’ experience supporting laptops, desktops, and Microsoft Office applications (Outlook, Lync, Skype for Business, Word, PowerPoint, Excel).
• Experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Mobile Iron, etc.
• Familiarity with GXP, and GMP systems such as MES, LIMS, Empower, etc.
• 3+ years of IT experience in a customer-facing role.
• ITIL Certification is a plus.
• Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM is a plus.
• Experience in Life Sciences/Healthcare industry/Performance Materials preferred.
• Bachelor’s degree in information technology, computer science, or engineering

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!