Client Success Specialist - Enterprise Accounts

Company Overview

Agility PR Solutions provides today’s communicators with an AI-native environment for media outreach, monitoring, and intelligence. While others are retrofitting legacy systems with AI as an afterthought, we have built intelligence into the very core of our DNA. Our platform is designed to help PR teams discover insights faster, forge deeper media connections, and amplify stories with precision. 

Since 2003, Agility has been dedicated to building the industry's most sophisticated engine of insight, empowering communicators with the clarity and confidence to shape the future of their organizations. As one of the fastest-growing companies in the PR tech space, we are consistently recognized on G2 for our ease of use, rapid implementation, and elite customer service.

We are a remote-first global team spanning Canada, the US, the UK, the Philippines, and India. At Agility, we are intentional about helping our people realize their full potential through continuous learning, competitive benefits, and an empowering culture that values innovation at every level.

About the Role

As a Client Success Specialist (CSS), you’ll be at the heart of ensuring enterprise clients receive timely, accurate, and high-quality support. You’ll help configure client accounts, coordinate onboarding, and deliver a responsive experience that builds trust and satisfaction from day one.

Working closely with our outsourced frontline support team and Client Success Relationship Managers, you’ll help resolve client issues efficiently and ensure a seamless experience throughout the client lifecycle. This role combines client communication, operational coordination, and technical problem-solving—and is ideal for someone eager to build a career in customer success within a growing SaaS organization.

This position serves as an entry point into Agility’s Client Success team and provides the foundation for progression into a Client Success Relationship Manager role.

What you’ll do

Configure & Support

• Configure client accounts and workflows based on requirements and industry needs.
• Ensure timely, accurate responses to client queries and requests throughout the client relationship.
• Maintain accurate and detailed client records, notes, and activities in Salesforce.
• Collaborate with internal teams (Sales, Marketing, Engineering, Product) to address client needs and share insights.

Assist with Training & Enablement

• Deliver standardized training sessions on platform modules to help clients use Agility’s tools confidently.
• Provide clear, solution-focused guidance during onboarding and ongoing client interactions.
• Support Client Success Relationship Managers with onboarding activities, training sessions, and ad hoc deliverables.

Collaborate for Success

• Assist in maintaining strong client relationships by being proactive, attentive, and reliable.
• Escalate systemic problems, account risks, or major client dissatisfaction to a Client Success Relationship Manager.
• Contribute to continuous improvement by communicating client feedback and recommending enhancements to workflows or tools.

What You'll Bring

• 1–2 years of experience in SaaS client support, customer success, or a related role.
• Post-secondary education in Business, Communications, or related field preferred.
• Strong technical aptitude with the ability to quickly master Agility’s platform.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
• Highly organized, able to manage multiple projects and priorities simultaneously.
• Knowledge of PR, media monitoring, or SaaS platforms is an asset.

Why You'll Love It Here

• Fully remote work environment  
• Collaborative culture – and key tools enabling it  
• Competitive compensation package  
• Health, Dental & Vision benefits  
• RRSP matching  
• Life Insurance
• Employee Assistance Program (EAP)  
• Career Development & Progression opportunities