Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

What will you contribute?

We are seeking a strategic, execution-focused Chief of Staff and Head of Operations to partner directly with the Chief Risk and Compliance Officer and the Global Risk Management leadership team. This high-impact role is ideal for a dynamic professional who thrives in fast-paced environments, excels at driving clarity and alignment, and brings a sharp strategic lens to complex challenges.

Responsibilities & Deliverables:

1. Executive Governance & Reporting

• Lead preparation and execution of key risk and compliance governance forums (e.g., EROC, ARC, Board meetings).
• Ensure timely delivery of high-quality materials, tracking of decisions, and follow-through on action items.
• Maintain a clear view of business performance and strategic progress for executive stakeholders.
• Partner closely with key senior stakeholders across the organization to foster a culture of proactive risk management and governance

2. Strategic Planning & Execution

• Provide strategic counsel to the Chief Risk and Compliance Officer on business performance, organizational priorities, and operational needs
• Partner with Global Risk Management leadership to define, prioritize, and drive execution of strategic initiatives.
• Represent Global Risk Management in enterprise-wide strategic programs and transformation efforts.
• Monitor progress against strategic goals and escalate risks or blockers as needed.

3. Culture & Communications

• Support internal communications and messaging from the CRCO to the broader Global Risk Management organization.
• Develop and implement enterprise risk and compliance awareness and communications strategy.
• Partner closely with key senior stakeholders across the company to foster a culture of proactive risk management and governance
• Ensure effective communication flow between the Chief Risk and Compliance Officer and senior leaders across the organization.

4. Special Projects & Operational Initiatives

• Work across the organization to develop and drive forward a cohesive AI strategy and roadmap for Global Risk management
• Lead or support high-impact, cross-functional projects involving program management, data analysis, or operational improvements.
• Act as a problem-solver and connector across teams to accelerate decision-making and execution.

5. Team Enablement & Liaison

• Serve as a key liaison between the CRCO and the broader Global Risk Management team.
• Ensure alignment on goals, track progress on key initiatives, and surface emerging issues or opportunities.
• Own the rhythm of the business, including planning and facilitation of leadership meetings (e.g., Weekly Leadership, Offsites, Townhalls).
• Drive clarity of purpose, alignment on priorities, and effective follow-up across the leadership team.
• Prioritize and triage issues, ensuring the Chief Risk and Compliance Officer’s focus remains on high impact activities.
• Collaborate with Finance, HR, Legal, Marketing, Technology, and other stakeholders to support planning and execution of key programs.
• Foster a culture of accountability, collaboration, and continuous improvement.
   

Qualifications & Experience:

• Background: Proven experience in Management Consulting, Corporate Strategy, Transformation, or Chief of Staff roles within complex, matrixed organizations.
• Industry: Experience in financial services, enterprise software, or similarly regulated industries is highly desirable.
• Skills:
  • Risk management knowledge and experience, relevant certifications preferred
  • Strong analytical and problem-solving capabilities.
  • Exceptional communication and interpersonal skills.
  • Demonstrated ability to influence and collaborate with senior stakeholders.
  • Experience with executive-level governance, reporting, and strategic communications
  • Advanced degree (e.g. MBA, JD) preferred

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: