Associate Product Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

PURPOSE

Primarily focus on enhancing our data capabilities both internally and externally to improve the merchant experience, drive product adoption and ultimately revenue generation. 
 

DUTIES AND RESPONSIBILITIES

• Lead roadmap planning for owned areas, creating, managing and prioritising your backlog

• Own go-to-market approach for your owned area, effectively communicating upcoming releases internally and externally.

• Create and own measurement approach for your area, clearly articulating business value for existing and planned enhancements

• Become competent with business objectives, and payment/distribution strategies and design the solutions to support these

• Partner with marketing on the development and creation of sales / customer assets for owned areas

• Support solution and innovation workshops onsite with our customers or from our UK innovation centre

• Support scaling initiatives - to share expertise via Lunch and Learns, team meetings, training sessions

• Produces quarterly reports with insights for internal and external consumption

• Host solution workshops between internal stakeholders and customers - whiteboarding together to craft solutions that meet complex requirements

• Owns and manages feedback loop for respective focus area and feeds into ongoing product development

• Develop and report on all pipeline activity across business groups

COMPETENCIES (KNOWLEDGE / SKILLS or ABILITIES / BEHAVIOUR)

• Minimum 2-3 years of experience in a Product Owner/Product Management role

• Experience of working within a technology, software or payments environment

• Able to navigate technical aspects of owned areas providing subject matter expert guidance to internal and external stakeholders.

• Strong problem solving skills – able to break down problems into proposed solutions

• Able to demonstrate end to end feature / concept development, from ideation through to release and in life support

• Able to communicate with all audiences – comfortable with translating “tech-speak” into layman's terms for non-technical audiences

• Comfortable with a consultative approach when dealing with customer and partners

• Driven and outcome focused but with a collaborative and empathetic style

• Passionate about solving problems via a combination of technology, collaboration and innovation

• Able to make tough decisions, knows how to arrive at those decisions and how to see them through

• Passionate about challenging the status quo and has an appetite for change. In our world, we can’t stand still

• Is resilient and can own projects without micro-management

• Willing to spend up to 50% of their time working with key stakeholders, both internal and external. This can mean up to 20% traveling for onsite meetings / workshops

• Curious, knowledgeable and personable, with a nature that helps you to transfer your enthusiasm for our business, industry and technology

QUALIFICATIONS

• Bachelor's Degree in Information Technology, Business, or related field, or comparable training and experience.

• 2-3 years relevant experience in technology or software environment in a Product Management role. Payments industry experience is a plus but not required.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genet