Service Architect - Workplace

Role Title:

CUD Service Architect

INSITE Code:

Job level D

Author:

Michael Molina

Brief Overview of the role:

Evaluates customer requirements, develops a service and solution design including calculation for contractual services. Specialist in his/her field of expertise.

Reports to:

Area Manager

Date Updated:

October 2023

Accountabilities (include % of time)

Knowledge & Key Skills

Sales Support and Qualification for Contractual Services Opportunities 

• Provide in-depth expertise in technologies and services, as well as the capabilities and strengths of each delivery unit. 
• Participation in a solution strategy, taking into account the general sales and delivery strategy
• Introduction, presentation and explanation of Computacenter's services to customers and CC Internal

 

Solution Design

• Understands and evaluates customer requirements, e.g. on the basis of an RfP
• Aligns customer requirements with existing CC capabilities and aligns them with ISPs for both standards and non-standard designs
• Prepares the cost calculation for its developed service and solution design and coordinates it with the ISPs for both standards and especially for non-standard designs
• Also considers the customer requirements that cannot be covered with the existing CC delivery capabilities and develops specific solutions for this 
• Together with the Lead Deal Architect, develops an end-to-end service and solution design (technological, operational and commercial) in their area of expertise that meets the client's business needs in a cost-effective and innovative manner
• Works closely with the Lead Deal Architect and Sales Specialist
• Supports the Lead Deal Architect in writing the proposal texts and in the context of proposal presentations
• Specialist in his field (Lifecycle, Workplace, Enterprise)
• Calculates the cost of Computacenter's standard services developed using the predefined tools
• Doesn't develop complex non-standard services
• Creates and documents the requirements for transition and transformation
• Works as part of a team in larger tender projects and ensures that handovers (in his area) towards the delivery units are successfully completed. 
• Ensures a reliable network with key steakholders within Computacenter and organizes adequate support from the do