Regional Operations Director

Are you a strategic operations leader with a passion for healthcare excellence? IVX Health is seeking a dynamic Regional Operations Director (ROD) to lead our Chicago market, overseeing multiple infusion centers and driving best-in-class clinical and operational performance. In this pivotal role, you will mentor a team of clinical and operational staff, foster patient-first operations, and champion IVX Health’s mission to deliver exceptional infusion experiences for individuals living with chronic conditions.

You’ll serve as the linchpin for patient satisfaction, financial success, and operational excellence across your market — ensuring that every center not only meets, but exceeds, IVX’s standards for quality care.

What You'll Do

• Lead Market Operations
  • Oversee daily operations across multiple infusion centers, ensuring a seamless and exceptional patient experience.
  • Own full P&L responsibility for the Chicago market, with a focus on delivering strong financial and operational performance.
  • Act as an escalation resource and problem-solver for operational and clinical challenges.
• Mentor and Develop Teams
  • Build, mentor, and support high-performing team members.
  • Manage staffing, scheduling, payroll, and team development activities.
  • Foster a culture of continuous improvement and accountability.
• Drive Operational Excellence
  • Partner cross-functionally with central teams (Finance, Marketing, Revenue Cycle, and Clinical Leadership) to optimize processes and resolve operational barriers.
  • Support the launch and operational success of new infusion centers in the Chicago area.
• Grow Patient Volume
  • Collaborate with Business Development Managers to achieve patient census goals and drive growth across centers.
  • Build and maintain strong relationships with key referral sources and vendor partners.
• Stay Ahead of the Industry
  • Monitor industry trends, regulatory changes, and innovations to continuously enhance patient care and operational performance.

What We Are Looking For

• Bachelor’s Degree in Business Management, Healthcare Administration, or a related field (or equivalent experience).
• Minimum 5 years of leadership experience in a healthcare setting, preferably with multi-site management.
• Experience managing a P&L and leading clinical and administrative teams.
• Proven ability to drive operational excellence while delivering exceptional patient experiences.
• Strong interpersonal, communication, and organizational skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Knowledge of healthcare regulations, basic medical terminology, and patient care best practices.

Why Join IVX Health

• Make a Meaningful Impact – Deliver high-quality care that directly improves patients' lives and supports their families.
• Collaborative & Supportive Team – Work alongside a dedicated, multidisciplinary team in a positive and patient-focused environment.
• Grow Your Career – Take advantage of professional development opportunities, tuition reimbursement, and leadership training.
• Prioritize Work-Life Balance – Enjoy flexible scheduling, a positive culture, and a focus on overall wellbeing.
• Innovate Healthcare Delivery – Be part of an organization that’s changing how infusion care is delivered in outpatient settings.

Benefits We Offer

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Suppl