Carrier Management Senior Specialist

About UniUni

About the role

• The Carrier Management Senior Specialist is responsible for managing a portfolio of transportation carriers to meet UniUni’s service, cost, and compliance objectives. This role ensures high performance from vendors through structured reviews, data-driven management, and continuous improvement initiatives.

What you'll do

1. Carrier Performance & Operations Management

• Manage a carrier portfolio to achieve SLA, on-time delivery (OTD), and cost performance targets.
• Maintain full visibility into carrier performance and close service failures through timely corrective actions.
• Ensure contract adherence, regulatory compliance, and enforcement of service standards.

2. Vendor Relationship & Review Mechanisms

• Conduct regular business reviews with carriers to evaluate KPI results, identify performance gaps, and drive corrective action plans.
• Influence carriers through structured communication, data insights, and clear performance expectations.

3. Carrier Onboarding & Standardization

• Document, standardize, and maintain carrier onboarding requirements and qualification criteria.
• Ensure all carriers meet internal and external compliance standards before activation.

4. Cross-Functional Collaboration

• Collaborate with linehaul, warehouse, finance, and other operational teams to align capacity planning and performance goals.
• Promote transparency and partnership culture across internal stakeholders and carrier partners.

5. Data Analysis & Cost Control

• Evaluate lane performance, carrier productivity, and cost models to support operational decision-making.
• Utilize TMS and Excel-based analytics to identify optimization opportunities and support negotiations.

6. Leadership & Project Management

• Set clear expectations with carriers and enforce accountability for service delivery.
• Lead carrier improvement programs, quarterly business reviews, and vendor standardization initiatives.
• Drive development of performance scorecards, escalation frameworks, and process documentation.

Qualifications

Required Experience

• 3–5 years of experience in carrier management, vendor control, or transportation operations.
• Proven experience in carrier onboarding, cost negotiations, and SLA enforcement.

Required Skills

• Strong understanding of carrier compliance, rate logic, lane performance, and carrier scorecards.
• Proficiency in TMS, Excel (analytics & reporting), negotiation, and vendor communication.
• Strong ability to understand capacity planning, cost models, and productivity metrics.

Preferred Attributes

• Data-driven mindset with strong analytical and problem-solving skills.
• Ability to influence partners and drive improvements through structured communication.
• Comfortable leading cross-functional discussions and vendor reviews.