Director of Banquets
Four Seasons Hotels and ResortsAbout the role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.DIRECTOR OF BANQUETS
The Four Seasons Resort Lāna’i is looking for a Director of Banqueswho shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
WHAT YOU’LL DO
The Director of Banquets leads and oversees all banquet operations, ensuring seamless execution of events such as weddings, conferences, and special functions. This role drives exceptional service standards, operational efficiency, and memorable guest experiences aligned with luxury hospitality expectations. Responsibilities include, but are not limited to:
Lead all aspects of banquet team management, including hiring, training, scheduling, coaching, and performance evaluation while fostering a strong service culture and developing future leaders
Oversee financial performance by managing labor, budgets, inventory, purchasing, and cost controls to ensure operational efficiency and fiscal responsibility
Direct all banquet operations for meetings, conferences, weddings, and events, ensuring seamless execution through collaboration with culinary, catering, and event teams
Maintain a visible leadership presence, build strong guest relationships, and resolve concerns promptly to ensure exceptional service and guest satisfaction
Ensure adherence to service standards, policies, and quality benchmarks, implementing improvements based on operational feedback and performance metrics
Communicate effectively across teams and departments to coordinate operations, support event execution, and maintain a high standard of service and presentation
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