Supervisor, Programmatic

Company Description

Publicis Media harnesses the power of modern media through global agency brands Performics, Spark Foundry, Starcom and Zenith. A key business solution of Publicis Groupe ([Euronext Paris FR0000130577, CAC 40], Publicis Media’s digital-first, data-driven global practices deliver client value and drive growth in a platform-powered world. It is present in more than sixty countries with over 23,000 employees worldwide.

Job Description

This Client Support Supervisor role will be dedicated to supporting one of the top PM clients. The Supervisor will be responsible for the account management and maximizing the results of the engagement, with the focus on activation strategy, programmatic channel leadership and the operational workflows between the client and the global offshore teams. They will serve as an escalation point for the client and the offshore teams and require a solutions-focused mindset and strong customer service skillset. The ideal candidate should have a solid background in programmatic campaign management within multiple DSPs, as well as experience of working directly with clients and agency teams.

RESPONSIBILITIES:

• Build and grow relationships with the clients, global offshore teams, partners and internal Publicis teams
• Design programmatic activation strategy across platforms (with main focus on DV360 and The Trade Desk) and present recommendations to the client
• Provide campaign recommendations and tactical guidance to the offshore teams to achieve client objectives
• Ensure efficient workflows are established for collaboration between the client and global offshore teams
• Act as a cross-functional subject matter expert to provide an activation perspective to non-media teams
• Develop and present client deliverables and process documentation
• Identify and communicate account needs, concerns and opportunities for team development and business growth 
• Project manage the development, roll-out and adoption of automated solutions and other tools
• Act as a point of escalation and facilitate feedback across all teams

Qualifications

• Bachelor’s degree
• 4+ years of biddable media experience, with the focus in programmatic
• 3+ years of activation experience and planning across various DSPs (The Trade Desk, DV360, etc.)
• 3+ years of relevant experience in a client-facing capacity
• Demonstrated problem solving and project management skills
• Proficiency in Microsoft Office solutions, specifically with Excel and PowerPoint
• Ability to act as a proactive part of the Publicis Media team, and to act as a self-starter in an environment that encourages creativity, enthusiasm, and organization
• Ability and desire to learn new technologies
• Experience collaborating with global counterparts for support a plus
• Experience across other media channels a plus

Additional Information

Compensation Range: $70,000 - $110,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.

All your information will be kept confidential according to EEO guidelines.