NCH Director of Ambulatory Integrated Technology

About North Country Healthcare (NCH): 

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance. 

POSITION SUMMARY:  

The Director of Ambulatory Integrated Technology is responsible for advancing the effective use of technology solutions across all NCH ambulatory clinics. This role focuses on improving clinical workflows, ensuring optimal use of the Electronic Medical Record (EMR) and related technologies, and enhancing operational efficiency. The Director collaborates closely with providers, clinical teams, operational leadership, and IT resources to define and implement best practices, drive training initiatives, the introduction of new technologies, and ensure compliance with regulatory and quality standards. 

ESSENTIAL QUALIFICATIONS 

Education: 

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Equivalent experience considered. 

Certification: 

• MA/LPN/RN Certification Preferred 

• CRHCP Certification Preferred 

​​Licensure:​ 

• Association* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date. 

Skills: 

• Operational Workflow Design: Ability to analyze, define, optimize, and standardize ambulatory clinical workflows using technology solutions. 

• Training & Development: Skilled in developing and delivering engaging training programs for providers and clinical staff. 

• Collaboration & Leadership: Strong ability to foster partnerships across clinical, operational, and IT teams. 

• Quality & Compliance Management: Knowledge of regulatory requirements impacting ambulatory operations and clinical technologies. 

• Technology Integration: Familiarity with EMR platforms and healthcare technology tools that support ambulatory care delivery. 

• Problem Solving & Troubleshooting: Ability to identify system issues and work with IT resources for resolution. 

• Continuous Improvement: Commitment to ongoing evaluation of system performance, user adoption, and operational effectiveness. 

 

​​Work Experience:​