Hardware Technician (TeleOperations)

<p>Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.</p> <p>We're seeking a Hardware Technician to manage and maintain our teleoperation hardware systems, including VR/AR headsets, teleoperation equipment, and laptops. This role is critical to ensuring our data collection operations run smoothly and our data collection Pilot team have the hardware support they need.</p> <p>You'll be the go-to person for hardware setup, configuration, troubleshooting, and maintenance across our teleoperation infrastructure.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Set up, configure, and maintain VR/AR headsets and teleoperation equipment</li> <li>Install, image, and configure laptops and workstations for the Pilot team</li> <li>Troubleshoot hardware and network connectivity, performance, and calibration issues</li> <li>Perform routine maintenance and calibration on teleoperation systems</li> <li>Configure and manage network infrastructure, including switches, access points, and routers&nbsp;</li> <li>Diagnose and resolve network issues including packet loss, bandwidth degradation, and intermittent drops that affect teleoperation sessions</li> <li>Create and maintain documentation, setup guides, and troubleshooting procedures</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>2+ years of experience in hardware support, IT technician, or similar technical role</li> <li>Hands-on experience with VR/AR headset setup and maintenance</li> <li>Strong troubleshooting skills for hardware, connectivity, and system configuration issues</li> <li>Experience with laptop/PC imaging, configuration, and deployment</li> <li>Familiarity with basic electronics, cable management, and equipment calibration</li> <li>Basic networking knowledge and setup experience (Wi-Fi configuration, IP addressing, router provisioning, troubleshooting connectivity issues)</li> <li>Excellent documentation and communication skills</li> <li>Ability to lift equipment up to 30 lbs and work in a lab environment</li> <li>Detail-oriented with strong organizational skills</li> </ul> <p><strong>Bonus Qualifications:</strong></p> <ul> <li>Experience in robotics, manufacturing, or automation environments</li> <li>Familiarity with ROS (Robot Operating System) or robotics platforms</li> <li>Background in motion capture or VR/AR gaming systems</li> <li>Basic scripting skil