Manager, Warranty Recovery - Remote

What you need to succeed as a Warranty and Reliability Manager at XPO:

Minimum Qualifications:

• Bachelor’s degree or equivalent related work or military experience
• 5 years of experience filing warranty claims, pulling data, developing reports and utilizing Microsoft Excel for data capturing and reporting purposes
• Excellent verbal and written communication skills and strong customer-facing skills
• Proficient with Windows OS and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
• Experience in warranty activities across a medium to large enterprise environment
• Project management experience
• Supervisory experience in a team-focused environment

 

Preferred Qualifications:

• Bachelor's or master's degree in an analytical field or equivalent related work or military experience
• 5 years of experience in a supply chain, procurement or transportation service company
• Less-than-truckload (LTL) experience
• Able to perform and direct very complex analyses in spreadsheet and database programs such as Excel and Access
• Demonstrated knowledge of supply chain management techniques and processes
• Excellent communication and leadership skills

 

About the Warranty and Reliability Manager job

Pay, benefits and more:

• Competivive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 10 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

 

What you’ll do on a typical day:

• Manage a staff, including developing talent, coaching, leading situational and competency awareness, hiring, firing and driving performance improvement
• Develop the warranty collection strategy for LTL, including developing training and operational KPIs, and determining BI and IT requirements
• Assist in training operations team members on warranty program best practices
• Provide input on best warranty coverage packages on new purchases
• Advise on best practices to mitigate risk due to out-of-warranty mechanical failures; develop, test and implement programs that improve equipment reliability and decrease mechanical issues
• Create action plans for equipment repairs to improve repair times and outcomes
• Partner with shared resources to support initiatives
• Develop and manage the completion of all equipment campaigns and safety recalls
• Champion fluid analysis program, driving results and effectiveness of the program
• Maintain responsibility for all warranty activities, including power units, trailers, forklifts, hostlers, electronic onboard computers, handhelds, part number lines ($1.3M in value) and fleet maintenance platform business ownership

• Excellent communication and leadership skills

#LI-Remote

 

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