Physician Billing Office Project Specialist, FT, Days, - Remote

Inspire health. Serve with compassion. Be the difference.

Job Summary

Oversees the daily operations of Managed Care/Credentialing functions supporting the Prisma Health providers.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's values:  Inspire health.  Serve with compassion.  Be the difference.

• Maintains payer issues log to track payer denial trends and assist with Prisma Health’s overall Denial Prevention efforts. This is a very intense time-controlled process. Requiring constant gathering of information from various users of the Epic system for “all” Service Areas” in both Markets and all contracted payer groups. 

• Payor Log Call monitoring, questions and communications with our Prisma Health Delegated Payors.  

• Research issues to ensure proper billing and coding has occurred.  Presents issues at monthly payer meetings.

• Works closely with Contracting Department, Coding Department, Billing Department and Patient Access Department on development of payer rules and guidelines for Epic Application.

• Oversees weekly management payor Logs and provides management with an up-to-date status of items greater than allowed follow up time for user who are adding to log and then follow up with emails to users for status. 

• Reviews payer websites for new or revised content providing updates to Coding departments and/or PH practices. 

• Provides timely education to inform team members of relevant changes and developments in payor requirements. Proactively pivots to meet the changing needs of payor requirements to maximize cash flow for the organization.

• Attends assigned payer education meetings and provided updates to PH PBO and Practice Offices.

• Works to identify discrepancies in Reimbursement Schedules and actual payments.

• Performs audit on recoveries that are received via contract management system to assure volumes and dollar amounts being reported are accurate and valid. 

• Works Coverage Detection reports weekly, delivered by Waystar for Prisma Health PB practices, as assigned. Keeps management updated on progress.

• Works assigned Epic WQ’s for Bad Debt, Financial Assistance, Access Health, Client Submitter accounts for Free Medical Clinics, Adjustments, Registrations, and corrections.

• Works very closely with HB and our assigned IT Analysis to identifying issues with Charity Trackers and ensure PB charges are generated through the tracker(s) correctly.

• Handles all calls, emails, and inquiries for all PH PB Epic users with questions regarding FAP/ all charity programs. 

• Daily assignments to maintain needed corrections for completing Duplicate Guarantor registrations errors causing wrongful billing on incorrect accounts.

• Assist HIM Clinical Information Analyst with moves or corrections after Chart Audits needed changes are discovered.

• Works closely with our Managed Care Department and Experian assigned team for Payment Variances, under payments. Conducts monthly meetings with Experian Manager.

• Responsible for ensuring Experian AR Staff is properly trained and complies with Prisma’s rules for access to Epic and Contract Manager

• Compiles payer information from week to week and publishes a document “Friday Highlights” containing Payer Updates and shares with PH Directors, Managers and all PBO staff.  

• Monthly calls for Credentialing to report Payor feedback and issues.

• PH PolicyTech calls to provide representation from the PB side.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that report to a supervisor, manager, director or executive.

Minimum Requirements

• Education - High School diploma or equivalent OR post-high school diploma/highest degree earned

• Experience - Healthcare revenue cycle, billing, collections, denials, and appeals management experience preferred. Financial experience may be considered in lieu of revenue cycle experience

In Lieu Of

• In lieu of the educational and experience requirements noted above, a bachelor’s degree in business management, finance, accounting, or other related field and one (1) year of healthcare revenue cycle experience such as billing, collections, denials and/or appeals may be considered. Lead, supervisory or consulting experience preferred.

Required Certifications, Registrations, Licen