Occupational Summary

The Garage Attendant role is responsible for the operation and oversight of parking resources daily by ensuring guests within the Duke community parking needs are met. This role will support the medical and campus parking operation and assist parkers with payment, gate issues, pay station assistance and customer inquiry resolution.

 

Work Performed

The garage attendant works in conjunction with our customer experience representatives to assist in the day-to-day operations of and provide support services ensuring all aspects of garage parking are in order, operational and assisting parkers as needed.

Develop and maintain strong working relationships with customer experience representatives, maintenance staff, enforcement officers and parking management.

Provide assistance to parkers with ticketing, payment, and departure issues daily and providing general information on a as needed basis. Deliver parking programs focused on daily and permit holder activity. Follow specific program guidelines and project objectives around parking; Make sure parkers have appropriate resources to achieve objectives and inform supervisors of any issues.

Use sound judgment in responding to inquiries. Work independently and at high productivity levels to assist parkers daily.

Minimize daily parking impacts on the campus community. Alert the parking management of negative impacts / issues daily. Provide information and assistance to help first time parkers get around.

Provide the highest level of customer service to all parkers and attend training sessions with staff to ensure proper use of equipment, understanding of specifics and tasks required. Work closely with customer experience staff for onsite resolution of issues/inquiries.

Follow procedures, standards, and guidelines to ensure parking needs are met daily.

Ability to manage multiple requests daily and assist with enhancing the parking experience.

 

 

Required Qualifications at this Level

 

Education/Training:                   Work requires communications and organizational skills generally acquired through completion of a high school education.

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Experience:                               Work requires a minimum of 1 year of experience in a customer service or parking environment with proven communication and problem-solving skills. Skills include the ability to multitask and assist guests with requests and inquiries.

 

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

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Skills:  NIA

 

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The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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