Senior People Operations Program Manager

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

About the team

The People Group at GitLab supports all GitLab team members through the complete team member lifecycle. The Senior People Operations Program Manager reports to the Director, People Tools & Technology.

What you'll do

• Assume accountability for providing detailed project management and leading all aspects of critical projects from business case approval through validation of success metrics.
• Based on System Design Thinking principles, design processes that are both effective and efficient and deliver the desired outcomes.
• Primary focus on cultivating positive employee experiences, seeking opportunities to optimize efficiency of processes to deliver exceptional customer service and enhance the overall employee journey.
• Collaborate with cross-functional teams to improve processes and to implement programs with the goal always being to make processes easier from the perspective of the team members.
• Manage and create effective communication strategies to support information flow from the People team to stakeholders while ensuring a strong focus on achieving strategic outcomes. Deliver engaging, informative and well-organized presentations to support project objectives and outcomes.
• Build business cases for new projects based on supporting data to present to People Operations Leadership and key stakeholders.
• Facilitate process mapping and design sessions with cross-functional teams and SMEs to document current state processes while also identifying process gaps, integration opportunities and efficiencies.
• Independently gathers information from a variety of sources; to analyze, interpret, and summarize data gathered, and to deliver meaningful insights to the HR leadership team and other organizational stakeholders.
• Manage high-level meeting coordination and facilitation by ensuring all logistical aspects are organized and communicated concisely.
• Create measures to ensure project outcomes are successful and meet expectations.
• Coordinate, communicate and report out People operational activities including cyclical and project-based assignments.
• Demonstrated resourcefulness in problem-solving, proactively manage multiple projects with a keen sense of attention to detail.
• Create project roadmaps, process documents, project documentation, and milestones to ensure successful completion of projects within the timeframe agreed upon.
• Ensure compliance with all international rules and regulations.
• Update documentation and handbook as appropriate.
• Collect GitLab internal data to track trends in functional areas.
• Collect external market data to support project roadmaps.

What you'll bring

• 3+ years of directly related experience required
• Experience working in a fast-paced environment
• Demonstrated resourcefulness in problem-solving, identifying and addressing issues that may arise during People operational activities to include analyzing problems, proposing solutions, and implementing appropriate measures to overcome challenges
• A strong track record of successful project execution and strong project management skills
• Experience working independently to lead large, complex projects with multiple stakeholders taking them to completion
• Ability to influence others at varying levels of seniority using data to inform recommendations. Work collaboratively with cross-functional teams to identify and mitigate process gaps and issues through active listening and probing resulting in mutual understanding
• Prior understanding and management of the Contractor Hiring process is a plus
• Strong organizational skills
• Strong change management experience
• Strong ability to understand a high-level issue and conduct root cause analysis to understand concerns
• Intermediate/Expert experience analyzing metrics using Excel (or similar software)
• Strong process re-engineering skill set
• Demonstrates exceptional customer service and relationship building skills
• Leverage business knowledge to address complex issues while mitigating risk
• Ability to analyze, investiga