Technical Program Manager, Trust & Safety - USDS

About The Team:

Our T&S Technical Program Management performs a critical function that supports our efforts to address objectionable or disturbing content. Content that interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.



It is possible that this role will be exposed to harmful content on a daily basis.



About Team

We are seeking a Technical Program Manager to join the Trust and Safety team. As a TPM, you will report to the T&S Technical Program Management Lead who works closely with the Head of Trust and Safety to identify core priorities and cross-functional initiatives. You will take ownership of complex T&S programs so as to uphold our commitment to keep our online community safe, working closely across a broad range of disciplines, including Product Management, Engineering, Data Science, Product Policy, Legal, Operations, and Risk and Response.



In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.



Responsibilities:

- Take ownership of cross-functional T&S programs, leveraging your technical expertise to identify and analyze risks, to synthesize business, technical, and regulatory requirements, and to deliver measurable impact.

- Articulate complex Trust & Safety strategies in a clear and cohesive manner and align technical and non-technical stakeholders, across many disciplines and diverse regions/work cultures, behind them.

- Create and maintain project plans and roadmaps in accordance with organizational priorities, define delivery methodologies, and drive project execution and tracking.

- Assemble and direct cross-functional teams with the appropriate skills for successful execution and delivery (including subject matter experts, project sponsors, and operational resources across multiple teams).

- Manage executive leadership communications and reporting, distilling critical updates on program status, risks/issues, business impact, and recommendations.