Sr. Director, Technology Operations & Customer Care (Omaha, NE)

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

 

The Senior Director, Operations and Customer Care is a strategic enterprise leader responsible for overseeing and modernizing operational and customer-facing functions across the bank. This role ensures scalable, resilient, and customer-centric delivery across Bank Branch Operations, Payment Operations, Item Processing, and Contact Center Technology. The leader drives modernization, operational excellence, and cross-functional alignment to support FNBO’s long-term technology and service goals.

About This Role:

 

Primary Responsibilities 

• Lead strategy and execution for Bank Branch Operations, Payment Operations, Item Processing, and Contact Center Technology. 

• Oversee business-aligned technologies across Banking, Partner, and Corporate Platforms. 

• Champion modernization initiatives and enterprise architecture alignment. 

• Lead the development and execution of a 1–2-year enterprise application strategy for assigned function. 

• Serve as the primary technology partner to cross functional technology and business leadership, translating business needs into scalable, secure, and compliant technology solutions. 

• Oversee the application delivery for assigned function, ensuring performance, resiliency, and user-centric design. 

• Define and implement functional standards and best practices. 

• Drive the continuous improvement of skills required and competencies for the staff in assigned function.  

• Align function strategy with enterprise architecture, security practices, and infrastructure to ensure integrated, scalable, and compliant technology solutions. 

• Support platform rationalization and legacy system retirement to reduce complexity, technical debt, and cost over time. 

• Manage technology investment planning and vendor relationships related to assigned function and software delivery tooling. 

• Build and sustain a high-performing team that balances business acumen with technical depth. 

The Ideal Candidate for This Role:

 

Qualifications 

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field / experience. 

• 7+ years of technology leadership experience. 

• Proven track record of leading enterprise-scale functions and business-aligned technology strategies. 

• Deep expertise in agile delivery, cross-functional collaboration, and vendor governance. 

• Strong ability to communicate complex technology strategies in clear, business-relevant terms to executives and stakeholders. 

Key Competencies 

• Strategic Technology Leadership: Aligns enterprise function strategies to long-term business goals.