Senior Quality Expert – Product Quality

<p>Aira is building one of Europe’s most advanced factories for air-to-water heat pumps. To strengthen our product quality capability, we are establishing a dedicated Quality Investigation Team. When issues arise in customer installations, defective units will be returned to our Wrocław site, where this team will lead root-cause analysis, define corrective actions, and ensure robust improvements flow back into design, production, and service.</p><p>The successful candidate will bring proven experience from the HVAC or white goods industry, with deep expertise in refrigeration circuits.</p><p>The <strong>Senior Quality Expert</strong> carries end-to-end responsibility for resolving technical quality issues across the entire customer journey – from installation, product and material performance, and logistics, through to post-market repair.</p><p>Acting as a critical link between our hardware and software engineering teams in Sweden, our suppliers, the Aira 1 factory, and all markets, this role is central to driving product reliability, regulatory compliance, and customer satisfaction.</p><p>Regular travel to local markets will be required to investigate issues on site and ensure swift, permanent resolution.</p><p>A position under<strong> an employment contract at our Wroclaw factory.</strong></p><p><strong>Key Responsibilities</strong></p><ul> <li>Lead and coordinate technical quality investigations across installation, product, materials, logistics, and repair to ensure root causes are identified and permanently resolved.</li> <ul> </ul></ul><ul> <li>Define and secure product quality requirements and standards with Hardware and Software development teams in Sweden, ensuring they are embedded in design and development.</li> </ul><ul> <li>Engage in design reviews and champion Design for Quality initiatives</li> <li>Facilitate DFMEA and related risk analyses to ensure early identification and prevention of quality issues.</li> <li>Act as an interface between Factory Quality and Hardware engineering team to guarantee that critical design characteristics are fully defined, documented, and validated before SOP, ensuring robust product launch.</li> <li>Provide targeted technical training for heat pump installers through the AIRA 1 Academy to resolve quality problems and prevent recurrence. </li> <li>Foster a culture of rapid learning, ensuring feedback loops are in place to eliminate repeat issues.</li> <li>Champion the customer perspective in technical quality forums, ensuring that decisions consistently reinforce product reliability and long-term trust.</li> </ul><p><strong><strong>What we expect</strong></strong></p><ul> <li>At least 8–10 years’ experience in quality or technical positions, with a strong background in the HVAC or white goods industry.</li> <ul> </ul></ul><ul> <li>Proven expertise with R290 refrigerant systems, including hands-on application in design, installation, or troubleshooting.</li> </ul><ul> <li>Demonstrated ability to diagnose and resolve complex product issues effectively.</li> <li>Proven ability to apply quality tools (DFMEA, 5 Why, Ishikawa, APQP, PPAP) to drive root cause analysis and continuous improvement.</li> <li>Demonstrated ability to train and mentor technical professionals, with experience in installation or service contexts considered an advantage.</li> <li>Demonstrated collaboration skills and a track record of successfully mobilising cross-functional teams in demanding situations.</li> <li>Willingness and ability to travel to markets, R&amp;D centres, and customer sites.</li> <li>Polish and English fluency is essential; German and Italian will be considered a strong advantage.</li> </ul><p><strong>How to Apply</strong></p><p>If you believe you are one of the very few global experts capable of leading this mission, we invite you to apply with:</p> <ol> <li><strong>CV</strong> – highlighting your leadership, technical expertise in HVAC/heat pumps, and achievements in quality improvement.</li> <li><strong>Cover Letter</strong> – explaining why you are uniquely positioned for this challenge.</li> <li><strong>Evidence of Expertise</strong> – an additional element that proves you are the niche expert we are looking for, such as:</li> </ol><ul> <li>A case study of a complex quality issue you resolved.</li> <li>Publications, patents, or conference contributions.</li> <li>A senior leader’s reference confirming your role as a recognized expert.</li> </ul><p><strong>Final Word</strong></p><p><em>This role is not for many. It is for one. If you are that one, Aira is ready to talk.</em></p>