IT Business Services Manager

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The IT Business Services Manager serves as a key partner with both Technology and Enterprise leaders to help ensure IT services and resources align with organizational priorities.  This individual also partners closely with Directors of IT Strategy and IT PMO to build seamless end to end processes that include components of IT and Enterprise business strategies, IT resource and capacity planning, process improvement and service excellence.   This individual is a key member of the IT Business Office leadership team and may often serve as a liaison between technology and business partners.   

The role includes direct responsibilities over IT Resource and Capacity management.  This includes oversight of process designs that incorporate resource planning, forecasting and project time keeping.  Resource management activities involve deep partnerships with the IT leadership team to help drive optimization of people, tools and processes for maximum efficiency. This role extends to partnerships with the IT Financial and IT Reporting teams to mature the IT Resource and Capacity discipline to include detailed reporting, KPI and KRI development, and IT resource cost analyses. 

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Delivery

• Aid in prioritization of IT initiatives, IT workload and budget by providing meaningful business priority details paired with IT resource and capacity data.

• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business units and/or teams

• Oversee IT resource allocation across projects and services.

• Anticipate demand and ensure IT has the capacity to deliver effectively.

• Establishes and maintains a strategic relationship with appropriate level key stakeholders and IT.

• Partner with key IT leaders to remedy capacity strain due to staffing or specific skills gaps

• Promotes business knowledge of IT processes, roles, and procedures to ensure the best possible outcome

• Ensures IT leaders are aware of key business issues and/or IT resource needs.

• May support and/or participate in formal reporting of demand management, service requests, and change/incidents

• Build effective partnerships with the IT Project Management Office and Director of IT Strategy to drive improved resource and capacity decision-making.

• Manage an individual or small team specializes in identifying, analyzing and interpreting resource and capacity trends. 

• Proactively engage with Senior IT Leadership to review resource and capacity trends, as well as non-IT business priorities to effectively prioritize resource allocation.

• Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.

• Oversee, review, and approve related process documentation including standards, procedures, and work instructions.

PROFESSIONAL

• Serve as a resource for change enablement by embracing change and championing new ideas/opportunities.

• Develop business partnerships to build & increase buy-in across multiple lines of business and functions. Establish effective relationships with Technology personnel, program and project managers, and other business partners.

• Prioritize and manage own and team’s workload to deliver quality results and meet timelines. Ensure quality and accuracy of data and information is a priority.

• Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.

• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the business unit and/or team.

• Facilitate cross departmental meetings effectively with prepared agendas and clear next steps to mo