Manager, Financial Aid Counseling - Georgetown University Law Center

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Tradition. Innovation. A superb faculty. Hundreds of course offerings — and all of this just steps away from the Capitol and Supreme Court. Georgetown Law is an exceptional institution in an enviable location. Students come here from all over the world to study international or tax law, environmental or health care law (just a few of our specialties). They come here for our top-ranked clinics. Most of all, they come because this is the place where theory and practice meet. At Georgetown, students learn the law in the place where laws are made.

The Manager of Financial Aid Counseling position, under the general oversight of the Senior Associate Director, provides financial aid awarding and counseling services to current and prospective students and their families regarding financial aid processes, procedures, and programs. The Manager is responsible for understanding and communicating information about all federal, state, private, and institutional aid and work study programs. Duties include, but are not limited to:

• Review and process financial aid applications, supporting financial aid programs and Outreach initiatives.

• Manage a large active caseload, process applications in a timely manner, counsel students, and administer dollars related to scholarship, loan, and work programs.

• Provide detailed application reviews, audits, and financial counseling, monitoring enrollment status and reviewing/understanding emergency circumstances.

• Receive general supervision from the Executive Director, the Assistant Dean, as well as the Associate Directors, assisting in supervising tasks for the other counselors and/or clerical assistants.

Work Interactions

The Manager of Financial Aid Counseling serve as a primary resource and first point of contact for Law Center students, parents, Faculty, and Staff, as well as external or university departments (including Law Registrar, Student Accounts, University Billing and Receivables, Law Academic Affairs, OPICS and Career Strategy) and Alumni. The Manager will be required to have face to face interactions with the community and communicate through multiple mediums. The Manager reports directly to the Associate Director of Financial Aid and will assist with outreach to specific student groups, visitors, and their families.

Requirements and Qualifications

• Bachelor’s degree; In lieu of a bachelor's degree, 3-5 years of comparable financial aid experience is acceptable

• Financial counseling, customer service, and administrative experience

• Demonstrated ability to collect and analyze data, communicate clearly, and use independent and appropriate judgement with a diverse client population

• A commitment to continuous quality improvement and customer service

• A thorough understanding of federal, state, and financial aid programs

• Experience with Banner, Formstack, Web applications, COGNOS, and higher education preferred

Work Mode Designation

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

$44,022.00 - $73,406.80

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifica